My VPS is down!

Service Unavailable?
Chances are that there is an open network issue explaining any problems we are facing. Please do not create a ticket if there's an open network issue.


Steps to take before creating a support ticket
  1. Check to see if you can ping the IP address of your service. If you can, your service is up.
  2. Is your service offline? Check from the contract panel and "boot" it to see if it turns on.
  3. Have you modified settings on SolusVM, reset VNC password, or re-installed the VPS? Try rebooting it first.


Thank you.
  • 494 Users Found This Useful
Was this answer helpful?

Related Articles

Windows stuck/frozen on loading screen

Sometimes Windows will not boot properly. In most common cases, it will freeze on the Windows...

Windows Remote Desktop Issues - Firewall Related

If you have not set a password through VNC then please check out our article that deals with the...

Don't know how to view your desktop on Linux?

Just go to the "View Details" section of your Service, and then scroll down, you will see that...

Is your server's time not correct?

We've noticed an uptick in customers having issues with the default time server so we made this...

Remote Desktop Connection - Issues on Mac

If you are seeing an error window with the following message: "Remote Desktop Connection cannot...