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A concerned customer
I've been a customer for well over 2 years... First year, not too many problems... Since then, we've seen tons of intermittent reboots, numerous hardware failures, and the support is non-existent! I can get far better service outta CONTABO 4core/8gig RAM 200 SSD for only 6$ a month!!! Are you KIDDING ME!?!?!? AND THEY ARE NOW USA BASED!!! Don't give these idiots your money!!!
VirMach's ResponseYour service was on a node that recently had some hardware failure, and it was resolved. We kept customers updated throughout this time, and multiple server parts had to be replaced so this is not a common thing.
For two years though, to have issues only recently as a result of this hardware failure is fairly mild. I do see one other network issue during your time with us, and that was for a brief (few minutes) of packet loss. Any other situations where your service may have gone offline is most likely related to your operating system and you can create a technical support ticket for assistance so we can see why the operating system may be crashing.
I have been renting a virtual server from VirMach for roughly 6 months now. The virtual server is on the SSD256 package in the Buffalo NY location, and I have yet to run into any intermittent issues. Even with the price being low, there has been no degradation of quality of service.
I made the unfortunate mistake of purchasing an annual VPS service instead of a monthly service. I used 1 secure website on chrome, and installed 1 secure extension from chrome, and nothing else. No downloads or risky sites of any kind. My account on this website has not been compromised. I have a secure PW on the VPS that would take 15 billion years to crack. After 5 days of using the VPS I received a notification that my service has been suspended due to using up my allowed bandwidth. They say someone hacked my VPS and it was used to send malicious emails which took up all the bandwidth. I asked to cancel the service and refund me for 11 months worth of the service since I can't trust it anymore. Instead I am blamed for using insecure passwords and accused of downloading malware. I thought I was being considerate by not asking for a full refund. They closed my ticket and said it's my fault it was hacked they will not refund any of the money for a service I can no longer use. I have used Virmach before and had a good experience, but after this, I will never use them again, and cannot recommend them to anyone. Their customer service is awful, and they prefer to blame their customers and be right.
VirMach's ResponseHi Shawn, I believe we went over this together and your password was actually much easier to crack than you thought.
For anyone else reading this response, some password "checkers" do not take into account certain variables that would take your password from being "15 billion years" to realistically being cracked in a few days.
Virmach is a good hosting company. They can be trusted from every point of view. And their services are reliable But, they are not perfect. They have their human and machine glitches and very occasionally their servers may be down. But this may happen once or twice in a year. It depends mostly on your luck with the location of your service. The machines have an acceptable speed, you just need to make sure you choose the hosting package for what you want to install. Their support is good but slow, very slow. It can be quick though, just surprisingly. Usually you will wait more than 24 hs until they answer a ticket. It also happens that when they answer the ticket, their answer does not relate directly to what you are requesting or asking. So you have to ask again. But you will get the right answer, eventually. So, if you are too impatient, do not do business with them. If you can accept these "imperfections", you can choose Virmach without any doubt.
Was charged twice for the same invoice and was not refunded.
VirMach's ResponseWe do not bill you twice and we also try to prevent that from happening. PayPal does not prevent that from happening, which means if you click pay twice on PayPal's site or go back/forward it may send us two payments. In these cases, our system cannot refund the additional payment because that's not how it is built, it would only take the extra amount, the overpayment, and give you store credit for it.
This is how many companies operate. For example, if you pay off your credit card twice, and pay it off excessively, they would not send you a refund or reject your payment, they would just add it to your balance and you would have credit toward future payments.
What you did is instead of contacting us, you opened a payment dispute. This complicates the matter and just like a bounced check you are now charged a processing fee. You never paid this fee so this was never processed. This leaves your dispute in a backlog, and once we do get to it you will most likely be refunded the duplicate payment, but your account will not be in good standing since you owe the fee for processing it manually.