We'll provide the following in addition to the free standard support level.
In cases where your service's support was marked as "limited" such as a promotion/special offer, or if access to optional tools were limited, this will restore functionality and support (account-wide.)
- Exclusive support queue - your tickets will be seen by support agents sooner in many cases and reviewed sooner, and receive more frequent updates.
- Skip the knowledgebase - a human will guide you and discuss common issues instead of referring you to the knowledgebase.
- General semi-management - we will assist you with basic tasks on your service that you are usually expected to perform/maintain yourself (not directly related to your cloud service) such as common errors that may appear on Linux and Windows operating systems, manual password resets, kernel panics, and quick tasks.