Categories

Billing Assistance (6)

Common billing questions, answered

Common Issues (20)

The most common problems customers face

Gaming Related (5)

Specific information for our Gaming Plans

Minecraft (1)

Specific Information for our Minecraft plans.

Resources (4)

Information such as test IP addresses

Tutorials (9)

Learn how to utilize your services with us properly.

Using Control Panels (3)

Performing functions on your service control panels

Windows Help (1)

Common problems with a virtual server running Windows.

Most Popular Articles

 Test IP & Looking Glass Locations

Below are links to the Looking Glass of each of our available locations. You can test your ping...

 Why can't I use Windows Remote Desktop?

If you cannot connect to your server with Remote Desktop, chances are, it's not fully set up yet....

 Linux: Viewing Desktop (VNC) in-browser & troubleshooting

For most of our VPS plans, we pre-configure VNC with the service.We use the TightVNC Java viewer,...

 Using your private socks proxy in browser

Currently, no popular browsers support Socks proxies with authentication. If you wish, you can...

 Pending Order / Backorder

Most plans will be delivered within 5 minutes. However, they may remain in "pending" status until...