Account Management (2)

Learn how to use & manage your VirMach account.

Billing Assistance (7)

Common billing questions, answered

Common Configurations (1)

Learn how to use/set up your service for common use cases.

Common Issues (21)

The most common problems customers face

Common Troubleshooting (3)

Learn how to identify and resolve common technical issues.

FAQ (4)

Frequently asked questions, answered.

Gaming Related (5)

Specific information for our Gaming Plans

Minecraft (1)

Specific Information for our Minecraft plans.

Outdated Articles (4)

A collection of older articles.

Policy Explanations (1)

We thoroughly explain some of our polices here.

Resources (4)

Information such as test IP addresses

Self-serve Buttons & Options (16)

Learn how to make requests that are automated or semi-automated; you do not need to contact support.

Third Party Issues (3)

Common issues caused by third parties.

Tutorials (9)

Learn how to utilize your services with us properly.

Using Control Panels (3)

Performing functions on your service control panels

Windows Help (2)

Common problems with a virtual server running Windows.

Most Popular Articles

 Test IP & Looking Glass Locations

Below are links to the Looking Glass of each of our available locations. You can test your ping...

 Why can't I use Windows Remote Desktop?

If you cannot connect to your server with Remote Desktop, chances are, it's not fully set up yet....

 Linux: Viewing Desktop (VNC) in-browser & troubleshooting

For most of our VPS plans, we pre-configure VNC with the service.We use the TightVNC Java viewer,...

 Using your private socks proxy in browser

Currently, no popular browsers support Socks proxies with authentication. If you wish, you can...

 Pending Order / Backorder

Most plans will be delivered within 5 minutes. However, they may remain in "pending" status until...