Knowledgebase

Are you having a connection issue?

To properly diagnose a connection issue, we need to see where the connection is dropping or having problems.

Please download WinMTR or similar program, and ping/route to the IP address of your VPS from your computer. Leave this running until at least 500 hops, or iterations. Then please do the same from your VPS, if possible - we can do this for you if you cannot access the VPS, as long as you create a ticket and give us permission. After having these pieces of information, we can better diagnose your connection issue.

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