If you're noticing that your server is rebooting every day or every few hours then you need to...Are you having a connection issue?
To properly diagnose a connection issue, we need to see where the connection is dropping or...Captcha or website blocked
If you are attempting to reach a website or another server, and that website or server refuses...Chinese Customers: Unable to access your IP?
If you're having issues accessing your service while living in China then it could be that your...Don't know how to view your desktop on Linux?
Just go to the "View Details" section of your Service, and then scroll down, you will see that...Error 1006
Cause: If you receive error 1006, this could usually mean two things. The web VNC viewer is...How do I change my IP or location?
You may not change your location or IP yourself. To change your IP or location, a support agent...How to Upgrade?
If you are trying to upgrade your plan and do not know how then please follow the guide below:1)...Is your server's time not correct?
We've noticed an uptick in customers having issues with the default time server so we made this...KVM Windows 2016 - Temporarily Disabled
We have temporarily disabled our Windows 2016 template for KVM servers until we have a new...My VPS is down!
Service Unavailable?Chances are that there is an open network issue explaining any problems we...My VPS is suspended!
If you are suspended, chances are that you broke our terms of service. So before making a ticket,...My program is not functioning properly?
Please keep in mind that we're providing you a VPS. If what you run on it does not work, chances...Pending Order / Backorder
Most plans will be delivered within 5 minutes. However, they may remain in "pending" status until...Proxy not working?
If you purchased a proxy from us, make sure you use root as the username and 1080 as the port....Remote Desktop Connection - Issues on Mac
If you are seeing an error window with the following message: "Remote Desktop Connection cannot...Service Status Offline / Unknown / Down
There are multiple reasons for your service being inaccessible. Please review these common...Stuck on VNC handshake
Problem: If you are stuck on "Starting VNC handshake" when opening VNC, the most common issues...Why can't I use Windows Remote Desktop?
If you cannot connect to your server with Remote Desktop, chances are, it's not fully set up yet....Why is my VPS in the wrong location? Wrong Geolocation? Wrong IP?
Sometimes the IP block you are on is not geolocated to the proper location, since we lease blocks...Windows Remote Desktop Issues - Firewall Related
If you have not set a password through VNC then please check out our article that deals with the...Windows Update Getting Stuck - Windows 2016
If the Windows Update on your Windows 2016 server is not proceeding and is stuck (generally...Windows stuck/frozen on loading screen
Sometimes Windows will not boot properly. In most common cases, it will freeze on the Windows...