Articles

 "Computer did not allow the name to be claimed" - Solution

If you're noticing that your server is rebooting every day or every few hours then you need to...

 Are you having a connection issue?

To properly diagnose a connection issue, we need to see where the connection is dropping or...

 Chinese Customers: Unable to access your IP?

If you're having issues accessing your service while living in China then it could be that your...

 Don't know how to view your desktop on Linux?

Just go to the "View Details" section of your Service, and then scroll down, you will see that...

 How do I change my IP or location?

You may not change your location or IP yourself. To change your IP or location, a support agent...

 How to Upgrade?

If you are trying to upgrade your plan and do not know how then please follow the guide below:1)...

 Is your server's time not correct?

We've noticed an uptick in customers having issues with the default time server so we made this...

 My VPS is down!

Service Unavailable?Chances are that there is an open network issue explaining any problems we...

 My VPS is suspended!

If you are suspended, chances are that you broke our terms of service. So before making a ticket,...

 My program is messing up?

Please keep in mind that we're providing your a VPS. If what you run on it messes up, chances are...

 Pending Order / Backorder

Most plans will be delivered within 5 minutes. However, they may remain in "pending" status until...

 Proxy not working?

If you purchased a proxy from us, make sure you use root as the username and 1080 as the port....

 Remote Desktop Connection - Issues on Mac

If you are seeing an error window with the following message: "Remote Desktop Connection cannot...

 Service Status Offline / Unknown / Down

There are multiple reasons for your service being inaccessible. Please review these common...

 Why can't I use Windows Remote Desktop?

If you cannot connect to your server with Remote Desktop, chances are, it's not fully set up yet....

 Why is my VPS in the wrong location? Wrong Geolocation? Wrong IP?

Sometimes the IP block you are on is not geolocated to the proper location, since we lease blocks...

 Windows Remote Desktop Issues - Firewall Related

If you have not set a password through VNC then please check out our article that deals with the...

 Windows stuck/frozen on loading screen

Sometimes Windows will not boot properly. In most common cases, it will freeze on the Windows...