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Why is my order pending manual review? When your order is awaiting manual review, it means a human agent is taking a look at your order.... Can I re-activate a terminated service? If your service was "terminated" for non-payment (or other reason) it cannot be re-activated. In... How do I receive a refund? Most of our plans qualify for a refund, within 7 days of purchase.You must create a ticket in the... How do I renew my service? Billing on our system is fairly automated, so please read below to find out how everything works... How do I view my store credit? To view your store credit, simply go to your client area. Video Tutorial: I can upgrade or change a service purchased as a special offer? If your service is labeled as a "special offer" or "special" or came with the "limited support,"... IPv6? We do not officially offer IPv6 at this time. This means no support will be provided for adding... When does bandwidth reset? For virtual private servers and VPNs, the bandwidth resets on the 1st of the month. Please note,... Why are there $1 charges on my credit card? These are pending pre-authorization charges that are used to see if your card can be used before... Why can't I add/deposit funds? If you do not have an active order then you will need to contact support to generate the deposit... Why can't I use PayPal? If you cannot pay with PayPal, there are a few common reasons. If you receive an error when...
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