Name: Cloud VPS & Services
Brand: VirMach
Rating: 4.10 (1311 reviews)

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4.1 / 5 - Average

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Laurence Walpole

Really, really, really good company, love their ethos, love their prices and love the support! Great hosting company, would recommend highly to anyone.

Joshua Dean

Worst fucking service i have ever had the misfortune of giving my money to.

i received an email that says im using to much I/O and to avoid suspension i must upgrade my services. So i pay to upgrade my fucking server and then guess what they still fucking suspend my damn service and refuse to give me access to any of my files that i need.

If support refuses to give access i will be opening tickets with my bank so they rip back every penny i sent to these worthless sons of bitches

VirMach's Reply:

Your service is using approximate 4 to 30 times the appropriate amount of disk operations. Disks are shared in virtual environments, so while we can allocate you a certain amount of disk space, we do not currently have any appropriate method of limiting your disk operations. You are using up to 30x more disk operations than your share of disk space. You did upgrade your package, which may help when the number is less extreme, however, you will most likely need the high I/O option as well.

We would also recommend a dedicated server if you require a physical disk to run intensive disk operations.

伟张

便宜又有性价比的vps

Hampus Faelstroem

Very good support with skillfull technicians. Good specs and low prices. Easy to use for everyone.

Derek Moore

Really poor service, they were using the old trick that I was using to much of the cpu and memory then they kept closing me down, I only had the server for 2 days, what a con!
dont touch them they are a waste of your time

VirMach's Reply:

We give customers the flexibility of purchasing dedicated CPU & higher IO resources. This is offered & explained during your service configuration and these optional additions can be purchased at any time.

Otherwise, for most customers, our fair usage policy will be a perfect fit, and customers can save money by sharing resources.

Inderpal Singh

Hi Team,

Today I bought a VPS server from your site. I have paid my current invoice. But still my server is not showing working stage. Kindly allow to access my server and I start work on it.

I suggest to every one please don't buy it. "Poor Service "

Invoice no = #222124
SSD2G - DampExtrasmall-VM

Ticket no : #320409 , #585629

VirMach's Reply:

In some rare cases, services have to be manually approved & created. Your service was delivered to you in a timely manner, although it was not generally automatically.

eric chao

The cheapest VPS seller all over the world

Jacob Stewart

I made payment for a vps, but never received a payment confirmation and my vps was stuck pending for several hours. I finally contacted live support who told me to submit a ticket. I submitted a ticket and immediately the ticket was closed by a tier 2 support tech stating that I just needed to wait for payment to be confirmed and the vps to be manually setup. I explained to him that I still had not received a payment confirmation, but typically I do immediately, but this made no difference, the agent refused to consider that there was an issue worthy of escalation.
24 hours later, still no confirmation email, no vps, and no contact from support.

I contacted live support and had to harass them until they finally escalated the issue. At this point, I continued to ask the support agent about receiving credit for the lost day, but the support person consistently ignored me. Eventually they transferred me to that person's supervisor. The supervisor got on and said that I was being rude and harassing his agent. I promptly used profanity and then I was banned from chat support.

At this time, I still had no received my vps, the domain that it was going to host, or even a confirmation email. No one seemed to care that I had been waiting patiently already for over a day.

You can't tell someone their only option for support is to submit a ticket and then close their ticket five minutes later and expect them to come back without an attitude.

In the end, I'm getting a refund on the vps I tried to order and I'm cancelling my other VPS' at the end of the month. I was shocked by the lack of professionalism, by their reluctance to help, and by their response time. Fortunately, I'm very grateful for the support provided by other companies and I look forward to being treated with respect.

VirMach's Reply:

For reference, the reason it took longer than usual to process customer's Bitcoin payment was due to customer sending payment in two smaller chunks, and ignoring instructions by our system to send the exact amount of Bitcoin.

Customer made a payment via Bitcoin, which takes time to confirm in any situation due to the nature of Bitcoin, but also made the error above. Our live chat agents cannot assist customers, as they are not the billing support department. Customer states he harassed chat agents and that he was banned from the chat, which may occur if customers spam/use profanity.

Customer's ticket was only closed after a response was received, where he was explained Bitcoin does take time to process and that sometimes we also have to manually approve Bitcoin payments.Customer continues making tickets/replies spamming "WHERE IS MY VPS" and making it more difficult for agents to assist him, especially making it harder to flag it up for the Bitcoin payment to be processed manually.