Name: Cloud VPS & Services
Brand: VirMach
Rating: 4.10 (1311 reviews)

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4.1 / 5 - Average

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晶唐

No customer service, bad review

VirMach's Reply:

Customer first wrote this review at 9:39AM.

Then he replied to an older sales/billing ticket requesting technical assistance (in a confused manner) at 9:51AM. He called us a liar at 9:52AM which made no sense as we did not yet reply to him. Eventually his technical issue was resolved. I'm not sure what he means by no customer service.

Young

怎么说呢，没事别总用各种理由封机器，其实还是不错的

入间同学

速度真的很差几乎就不能响应而且审阅真的太慢了几乎一天左右

VirMach's Reply:

Unfortunately, our connection to China will always be only the best it can considering it is not in an optimal geographic location.

China carriers are also seemingly being pushed out of the US so it is more difficult to make agreements. For example we tried improving connection with China Telecom, but due to recently BGP hacks it seems that they can no longer do business in Los Angeles.

Bauz Doncan

very slow support response. shit sucks.

VirMach's Reply:

Customer requested technical support using a billing/sales ticket from July 2019 (almost a year ago.) Therefore ticket was not sorted properly and customer received a late response.