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4.2 / 5 Overall
Ying Pu Lin
Seriously, this company (Virtual Machine Solutions) provides the WORST service ever! My VPS was freezed for weeks and support didn't even want to help to reset! RIDICULOUS!
Customer did not reply to our responses. Customer's service was online and running; customer refused directions to reboot his VPS through his control panel.
Everything You Do Requires A Ticket. They State It Takes 8 Hours Before The Ticket Can Be Read. Price Is Very Good And Same With Value It Just Takes Forever For Anything To Be Done Or Upgraded.
Customer wanted custom upgrades after purchase, which must be done manually by certain support agents. Most tickets were replied to within 1 to 5 hours.
Your support team seems to consist of inept people. I work in medical IT and I haven't seen a customer support system that is this lazy. A KVM VPS apparently is too hard to downgrade the disk size! So, at the suggestion of the support technician, I order another VPS, which is breaking the "fair use policy" while I'm trying to set it up. Horrible Service. I'm going to give my review of VirMach to all of the IT clients my company services, and it's going to be a very bad one.
Our system is incapable of automatically downgrading disk on KVM services. This requires manual intervention from a system administrator, which costs extra time and money. We decided to waive any fees, but customer did not respond to move forward with the manual disk downgrade. Customer's service was using extreme amounts of I/O and was powered off out of courtesy instead of an immediate suspension.
Mohd Ridzuan Harun
I am so happy with the excellent services provide and affordable price. Hopefully Virmach will maintain its good and excellent services as now. Thank You Virmach.
no one answer the tiket for me .when I pay my order ,not any notification about that produte has been sold out ,and when I found that I have pay the wrong order I open a tiket as soon as possibility,but 12hours has gone, not any reply for me I didn't know that when I can take my refund and order the other service for that I wanted
Customer received a response and a free location change. Notifications are provided when a location is out of stock and backordered, on the order form.
Generally it is stable and the price is extremely affordable. But maybe the RAM is too small I am only able to run Debian 7 X86 without problem. Tried CentOS 6, the yum update is failed, looks like due to memory issue.
Very bad! I cant't stand it
Customer ordered a backordered location (and was notified accordingly before the purchase) and was upset about the wait. Customer waited and received his service, but had the choice to request a cancellation/refund.
keep going ,guys ! nice server and perfect support!
I have good experience.
It's a decent web hosting but It's annoying I'm trying to submit a ticket and it wont work so if they could fix that then it would be an easy 4 stars from me
Sometimes, Can't pay the invoices via paypal
how i can start the server
Its been 24+hours and no response from support.Server doesnt work properly since deployment yesterday.Having several issues,usually offline.Managed to troubleshoot myself and now again server is offline.Unresponsive support and awful vpses.Its been a day I need my money back.
Good server. Very, very bad help. Still have a ticket unanswered, been waiting all day.
Excellent price, excellent support, excellent performance, excellent everything! Couldn't be more happier.
The proxies work well as advertised, and usually have 100% uptime. There have been times where one of my proxies was down alot for a few days, but I was told it was due to DDOS attacks that were eventually resolved. IP changes are answered and executed quickly.
No comprehensive user guide and support not helping at all (it even suggesting me to look in internet?! oh yes very helpful indeed), IP address checking is annoying (what do you care if I pay or use my account from different country, do you think people will stay in the same place or country everyday??) and no refund policy for cancelling order after 24 hours of payment (what an offer! and I bought for a year of service, one of the worst decision i had in my life). Thank you and I don't think I will refer your service to my colleague.Enough is enough.
Everything works properly and the server is able to maintain itself 24/7. A small world, low number of plugins is perfect for using a low RAM minecraft server. However, the disk space is quite low even for a small server, but still usable.