Name: Cloud VPS & Services
Brand: VirMach
Rating: 4.10 (1311 reviews)

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4.1 / 5 - Average

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William

Poor support & take unauthorised payments.

VirMach's Reply:

I clarified this on your other review, but to address the unauthorized payment issue again: you absolutely knew you had auto billing on because you spoke of it with us, before you were billed.

Jade Empleo

too many timeouts

VirMach's Reply:

We are continuously working to improve the panel. We've added some additional information on certain pages prone to timeouts (when a task is being done that takes a while to complete) to avoid them.

luan

80% of cpu without warning email
Poor support &amp; take unauthorised payments.

VirMach's Reply:

You had an 8 core special offer. The 80% of it you utilized on average (a little over 6 cores) was the average over 2 weeks. For hours, you used about 100% or above 100%

As for your payment, it was clearly authorized? I do not understand, just because you are immediately displeased does not mean every payment is suddenly unauthorized. You've had auto pay on for years and never complained about it until now, and you have not even disabled it.

I see a bunch of abuse on your account, with the history of running CPU miners which we do not allow. You've definitely had your time to understand our policies by now.

hussain alawaji

Will customers be compensated for wasting time?

VirMach's Reply:

Customer was on a service that faced hardware failure, more specifically involving the RAID controller/disks. All hardware at some point may unfortunately face this issue.

When RAID arrays are involved, it takes a long time to rebuild the data and of course the preservation of data is most important to us. Customer was provided a free service replacement as well as a copy of his recovered data on another VM.

Customer stated he does not want assistance with data recovery and wants to cancel his service. Later, he asked for compensation and wrote this review. I believe the customer then realized we did provide the replacement service and I believe the issue was resolved.