Name: Cloud VPS & Services
Brand: VirMach
Rating: 4.10 (1311 reviews)

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4.1 / 5 - Average

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lei tianya

lei.ca (50.3.75.144)
This virtual server has been suspended by the administrator. Please contact support

VirMach's Reply:

Customer did not reply to our message in regards to the suspension; once a response is given an unsuspension may occur.

Robin Tjeerdsma

Absolute shit support system with 0 knowledge about what they are selling.

li zhicheng

都是国人，欣慰，希望官方多出优惠点的vps

will xia

很好，便宜好用

Wenqiang G

It's cheap and great. You can make anything on it.

l b

可以的！

Liuxin Meng

Cheap and stable!

Alireza Rostami

Very high quality and affordable...!

Bye

Constant interruptions and random charges for $25 for administrative fees? Are you fu***** kidding me? I'm done with Virmach. Say goodbye to 13 vps

VirMach's Reply:

To confirm, these weren't "random" and the constant interruptions were due to your constant abuse of our service.

Scott

Could not get done what I needed it to, was very very slow. Support was not pleasant to deal with. Cancelling now

VirMach's Reply:

Unfortunately you purchased our smallest Windows package and attempted to run resource intensive software. That will not achieve the best results.

John Tan

Extremely slow to offer refund for cancellation before renewal date!
Better to cancel earlier to avoid forced renewal!

VirMach's Reply:

We do suggest that customers cancel their service at least 7 days in advance. However, we can usually still assist you with a cancellation as long as you do it 3 days in advance.

In your case you contacted us with only 24 hour notice, you did not "cancel" the service (we also send a reminder e-mail a few days before charging you) and did not disable auto payments. You were also aware of the recurring billing as you did have this set up and used the service for several months when it auto-renewed. I'm sorry, but we cannot predict when you want to renew and when you do not unless you click the appropriate button to cancel (or in this case to renew, which you did by setting up auto payments.)