Name: Cloud VPS & Services
Brand: VirMach
Rating: 4.10 (1311 reviews)

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4.1 / 5 - Average

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Tadeo Baeza

gheorghe ANTONOVSCHI

Brad Alvarez

Was charged twice for the same invoice and was not refunded.

VirMach's Reply:

We do not bill you twice and we also try to prevent that from happening. PayPal does not prevent that from happening, which means if you click pay twice on PayPal's site or go back/forward it may send us two payments. In these cases, our system cannot refund the additional payment because that's not how it is built, it would only take the extra amount, the overpayment, and give you store credit for it.

This is how many companies operate. For example, if you pay off your credit card twice, and pay it off excessively, they would not send you a refund or reject your payment, they would just add it to your balance and you would have credit toward future payments.

What you did is instead of contacting us, you opened a payment dispute. This complicates the matter and just like a bounced check you are now charged a processing fee. You never paid this fee so this was never processed. This leaves your dispute in a backlog, and once we do get to it you will most likely be refunded the duplicate payment, but your account will not be in good standing since you owe the fee for processing it manually.