Name: Cloud VPS & Services
Brand: VirMach
Rating: 4.10 (1311 reviews)

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4.1 / 5 - Average

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Jade Empleo

too many timeouts

VirMach's Reply:

We are continuously working to improve the panel. We've added some additional information on certain pages prone to timeouts (when a task is being done that takes a while to complete) to avoid them.

luan

80% of cpu without warning email
Poor support &amp; take unauthorised payments.

VirMach's Reply:

You had an 8 core special offer. The 80% of it you utilized on average (a little over 6 cores) was the average over 2 weeks. For hours, you used about 100% or above 100%

As for your payment, it was clearly authorized? I do not understand, just because you are immediately displeased does not mean every payment is suddenly unauthorized. You've had auto pay on for years and never complained about it until now, and you have not even disabled it.

I see a bunch of abuse on your account, with the history of running CPU miners which we do not allow. You've definitely had your time to understand our policies by now.

yang yu

virmach主要是价格便宜，是mjj的首选。虽然价格比不上毛子的3元机，但是8元一个月我还是能接受。稳定性那些还不错。不过最近墙的厉害，我的ssr全部被墙了，换ip太贵了，还不如重新买。缺点还是很多，网络波动很大，主要是与国内连接，网速基本上才20k/s，太慢了，一个月用的流量不到1G。希望能优化一下与中国的连接速度。其次还希望能上一些更便宜的特价机，比如5g硬盘，100g流量，128m内存的

Brad Alvarez

Was charged twice for the same invoice and was not refunded.

VirMach's Reply:

We do not bill you twice and we also try to prevent that from happening. PayPal does not prevent that from happening, which means if you click pay twice on PayPal's site or go back/forward it may send us two payments. In these cases, our system cannot refund the additional payment because that's not how it is built, it would only take the extra amount, the overpayment, and give you store credit for it.

This is how many companies operate. For example, if you pay off your credit card twice, and pay it off excessively, they would not send you a refund or reject your payment, they would just add it to your balance and you would have credit toward future payments.

What you did is instead of contacting us, you opened a payment dispute. This complicates the matter and just like a bounced check you are now charged a processing fee. You never paid this fee so this was never processed. This leaves your dispute in a backlog, and once we do get to it you will most likely be refunded the duplicate payment, but your account will not be in good standing since you owe the fee for processing it manually.