Name: Cloud VPS & Services
Brand: VirMach
Rating: 4.10 (1311 reviews)

View all the reviews left by our customers, or share your own experience. We have reviews of our website VirMach as well as all sister websites on this page, where all customers are verified and must log in before leaving a review. Each page displays an equal ratio of reviews that add up to the overall average.

4.1 / 5 - Average

Add New Review Review Us on Trustpilot

晶唐

No customer service, bad review

VirMach's Reply:

Customer first wrote this review at 9:39AM.

Then he replied to an older sales/billing ticket requesting technical assistance (in a confused manner) at 9:51AM. He called us a liar at 9:52AM which made no sense as we did not yet reply to him. Eventually his technical issue was resolved. I'm not sure what he means by no customer service.

Jing Feng He

别买，我买了买了之后ping ip地址，延迟太夸张，总是75%丢包，装了VPS之后使用了不到1.15GB，使用时间不到1天，我就申请退款了，买之前说7天可以退款，却说我不满足退款条件，却不肯告诉我哪里不满足退款条件。

VirMach's Reply:

The "SSD256" package cannot be purchased without first agreeing that you understand it does not qualify for a refund. This is where you were told, and then of course also in our terms of service, but it is in no way hidden and should not be confusing. It just means you did not read because we make it abundantly clear with a pop-up modal that displays this message very prominently and has to be accepted to continue.

Marcus Norris

SHITTI3ET

Bauz Doncan

very slow support response. shit sucks.

VirMach's Reply:

Customer requested technical support using a billing/sales ticket from July 2019 (almost a year ago.) Therefore ticket was not sorted properly and customer received a late response.