View all the reviews left by our customers, or share your own experience. We have reviews of our website VirMach as well as all sister websites on this page, where all customers are verified and must log in before leaving a review. Each page displays an equal ratio of reviews that add up to the overall average.
4.1 / 5 - Average
Auburn Alexis
Great service for a great price. I've been using them for months and haven't had any issues.
Paul Michael
They offer free full package Minecraft servers with a lot of perks you wouldn't necessarily think you would get (a FREE voice server, premium support). Amazing. There is no lag on the server. Gameplay is very smooth. You get all of this hosted on premium hardware. Good job! You deserve every client you get. :)
Jonathan Serbirow
btw im still waiting for the first vps i bought to become active, already waited 2 days
A concerned customer
I've been a customer for well over 2 years... First year, not too many problems... Since then, we've seen tons of intermittent reboots, numerous hardware failures, and the support is non-existent! I can get far better service outta CONTABO 4core/8gig RAM 200 SSD for only 6$ a month!!! Are you KIDDING ME!?!?!? AND THEY ARE NOW USA BASED!!! Don't give these idiots your money!!!
VirMach's Reply:
Your service was on a node that recently had some hardware failure, and it was resolved. We kept customers updated throughout this time, and multiple server parts had to be replaced so this is not a common thing.
For two years though, to have issues only recently as a result of this hardware failure is fairly mild. I do see one other network issue during your time with us, and that was for a brief (few minutes) of packet loss. Any other situations where your service may have gone offline is most likely related to your operating system and you can create a technical support ticket for assistance so we can see why the operating system may be crashing.
Shawn F
I would edit my last review or respond to the reply but this site won't allow me to.
In addition to my review. I emailed them for a refund on day 5 of my annual service. According to their policy I would be allowed a refund if I requested one within 7 days of starting a service. I was not aware of their refund policy, which is why I sent an email and even asked for a refund for 11 months out of a 12 month service that clearly was not going to work for me.
I became aware of this policy when the CEO Soheil told me about it while he was arguing with me how everything is my fault and explaining to me why they have no interest in refunding me, and why it doesn't make sense to refund me. After I realized I was actually right to ask for a full refund and I asked for one on day 5 I was denied again even though it's their policy to give me a full refund. Soheil the CEO seems to be making up excuses and finding new was to deny me a refund at all costs. I think it's an ego thing at this point. He also says they will help me determine how the VPS was hacked, but every time I ask all they say is the PW is too easy to hack. From what I can see of my VPS, there is no signs of it being hacked, nor have I downloaded anything at all.
Jeannette Castillo
Support went downhill and arrogant lately.
Server not accessible via account dashboard, solusvm, SSH, VNC.
And support wants me to answer the questions
1. "Have you tried booting the VPS? What were the results?"
- So how can you rebbot if you cant access the server?
2. "Did you modify any settings before this issue?"
- No
3. "Is your service online status? If so, do you see anything on VNC, or what error do you see on VNC?"
- Its not accessible thats why you cant see the status in dashboard. Because its not even accessible via dashboard. It was not also accessible in VNC.
Now server is online and shows its down/no traffic from the graph during the two we reported in the ticket.
Maybe its time to start looking elsewhere for our 19 services.
JORGE MORIENTES PEREZ
DOY 1 ESTRELLA, pero ojala pudiera ser cero. Me da muchos errores al intentar acceder a mi VPS, ahora por ejemplo, no tengo acceso, estuve haciendo una cosa en mi VPS y sufrí una caída, me decía intentando recuperar conexión, llevo 15 minutos y no puedo acceder, si fuese algo importante estaría sufriendo, pero ya esto me ha pasado muchas veces. No cambio de VPS porque solo 1 archivo me funciona aquí, pero buscare otro VPS viable antes de pagar la siguiente mensualidad, esta web da pena el servicio que ofrece.
Miquel J Pavon Besalu
More one year working with VPS Virmach and only can say is very stable and always work well. Thanks.
al-hamid robaabi
i am a virmach user few years
i have some vps servers
service prices is too acceptable
service quality is too acceptable
support team is great
i really became happy with virmach
HVENetworks
The cheapest and best company I've worked with. Support is quite fast, even for the limited support options. Everything is automated and really easy to use.
Z C
It boasts reasonable price and relatively stable service.I mainly use vps to setup a trans-border tool and it runs well.No shutdown,no out-of-service.
Vishnu Nathan
Plz update windows os fast i need to the windows but now no windows os so pls fastly add the windows os
Fabricio Lima
I can not talk too much because I'm not using it, but I'm waiting for confirmation of payment to see if your system will suit me well.Grateful.
Douglas Tan
I paid for 1 full year of VPS subscription. I can't access certain website because my VPS is hosted in US and the website prohibits visitor from US. In August, I paid to migrate my VPS from US to Germany. According to Syed, it is done and a new IP address was given. However, i still cannot access the website. From August till now, there is nothing Virmach can do and nothing has been done to assist me. My subscription will expire in Feb 2017. I have many months to go. So from Aug 2016 to Feb 2017, I am not given any refund and there is no resolution. Check my record, I did not provide false information, no information or uses profanity. You can choose not to publish my experience with your services in this review site but you can't stop me from publishing in all the review sites that I can find in the internet. I choose to do it here so you have a chance to carry out damage control while you still can. My IP Address with Virmach is 50.3.86.9
Erick Torres
Great service and really cheap, im very glad, is adaptable to any needs.
Gran servicio, es realmente económico y adaptable a cualquier necesidad.
Simon Oakes
Servers themselves are very decent with high uptime, however what lets this company down is their support doing simple things like RDNS changes. This is not the first time this has happened over multiple years i've been with them. Anyone doing support should always send their workings to the customer to confirm that "its really been done" and not just guess and throw out comments that its a "propagation" issue without actually checking themselves i.e. check directly against the authoritative dns servers for that range and confrim the change has taken place. This bypass any sort of dns propagation around the internet. The other downside is still after I don't know how many years, they still do not have IPv6 support in 2020. Real shame and let down here. I still would suggest them to anyone if they want a reliable VPS, decent performance and good price but not worried about being future proofed or need to use/care about support then this company is good.
Nicholas Kirimi
Cheap and reliable.It meets my needs.
However the fraud detecting service is annoying.Every time am making a genuine purchase it flags my order.This is annoying and frustrating
David Breach
I've had a couple minor downtimes, but nothing serious, and over the span of a good few months now. Running a remote connection to a virtual linux machine which seems a bit laggy on connection quality, but then I'm using the cheapest package so I won't judge. For what it costs, definitely more than happy with the product and service.
Rafael Fiori
Great service with a superb support, i do recommend it to all my contacts. Keep the good work!
Reny LIN
mine is assigned with an unreachable IP by default, if wanna change ip, I have to pay another $ T_T poor thing
Selma Alukolo
Kindly canceled payment routed to my account, I do not have contract with u, it was just a once off payment,
schroedinger
So far VirMach is one of the Best US Server Provider/Hoster that I know of.
Especially their Prices are really Good considering what they offer.
Vong Lon
Reasonable price, good vps, any issues all resolve from tech support..
lo
Cheap and quick
no downtime experienced
Good support even with cheap plans !
Michael C
Extremely affordable, good service, great UI and control panel, reliable machines.
Jason Adiwijaya
I am a Minecraft Server Owner, And I really appreciate the support team, They can even response within 1-2 hours.. That's amazing! And they provide Good Specs at Low Price, That's what's people been searching these times.So, I think this is the perfect choice for a perfect hosting.
Kate Lin
The support is not good, but I'm satisfied with the low price.
VirMach's Reply:
Hi,
You never contacted our support. Perhaps you replied to a no-reply email? I've also attempted to look you up on chat and cannot find anything either.
Evan campbell
Well you guys did everything I asked for (including adding the new script installer :D) I love the service and will post a link recommending you on my blog www.projex475.ga I hope you never go out of business <3