View all the reviews left by our customers, or share your own experience. We have reviews of our website VirMach as well as all sister websites on this page, where all customers are verified and must log in before leaving a review. Each page displays an equal ratio of reviews that add up to the overall average.
4.1 / 5 - Average
Paul Michael
They offer free full package Minecraft servers with a lot of perks you wouldn't necessarily think you would get (a FREE voice server, premium support). Amazing. There is no lag on the server. Gameplay is very smooth. You get all of this hosted on premium hardware. Good job! You deserve every client you get. :)
XIANGJIE CUI
It is the worst experience that I have when it is hard for me to contact the company for help when my service is being canceled by the company. I don't know the reason why this happens and there is not any information sending to me. I would never use the VIRMACH any more and I have already changed to Cloundcone which is better and more stable than VIRMACH. I would also argue that let anyone that I know does not use this. I just so sad about it and want to comment it expressing my emotion.
VirMach's Reply:
You created a ticket with us and then closed it yourself before receiving a response. You did not contact us afterward. Of course, we cannot assist you if the only ticket where you contacted us is closed by you. When it is closed, it is closed.
Jonathan Serbirow
btw im still waiting for the first vps i bought to become active, already waited 2 days
c j
I order and payment for many hours . but still now i didnt get my service too,anybody here?
Shawn Fladager
I made the unfortunate mistake of purchasing an annual VPS service instead of a monthly service. I used 1 secure website on chrome, and installed 1 secure extension from chrome, and nothing else. No downloads or risky sites of any kind. My account on this website has not been compromised. I have a secure PW on the VPS that would take 15 billion years to crack. After 5 days of using the VPS I received a notification that my service has been suspended due to using up my allowed bandwidth. They say someone hacked my VPS and it was used to send malicious emails which took up all the bandwidth. I asked to cancel the service and refund me for 11 months worth of the service since I can't trust it anymore. Instead I am blamed for using insecure passwords and accused of downloading malware. I thought I was being considerate by not asking for a full refund. They closed my ticket and said it's my fault it was hacked they will not refund any of the money for a service I can no longer use. I have used Virmach before and had a good experience, but after this, I will never use them again, and cannot recommend them to anyone. Their customer service is awful, and they prefer to blame their customers and be right.
VirMach's Reply:
Hi Shawn, I believe we went over this together and your password was actually much easier to crack than you thought.
For anyone else reading this response, some password "checkers" do not take into account certain variables that would take your password from being "15 billion years" to realistically being cracked in a few days.
A concerned customer
I've been a customer for well over 2 years... First year, not too many problems... Since then, we've seen tons of intermittent reboots, numerous hardware failures, and the support is non-existent! I can get far better service outta CONTABO 4core/8gig RAM 200 SSD for only 6$ a month!!! Are you KIDDING ME!?!?!? AND THEY ARE NOW USA BASED!!! Don't give these idiots your money!!!
VirMach's Reply:
Your service was on a node that recently had some hardware failure, and it was resolved. We kept customers updated throughout this time, and multiple server parts had to be replaced so this is not a common thing.
For two years though, to have issues only recently as a result of this hardware failure is fairly mild. I do see one other network issue during your time with us, and that was for a brief (few minutes) of packet loss. Any other situations where your service may have gone offline is most likely related to your operating system and you can create a technical support ticket for assistance so we can see why the operating system may be crashing.
abdul rashid Ghulam Muhammad
my experience is worst one with ........i advise never go with this vps service .............from last two month i am facing lot of problems ........... using this just a waste of money ......
VirMach's Reply:
You were on a server experiencing hardware issues. It was resolved, and you were credited 2 weeks for the outage.
Miquel J Pavon Besalu
More one year working with VPS Virmach and only can say is very stable and always work well. Thanks.
William Smith
I highly recommend using this service, not only is it affordable but the service is great!
JT C
cheap and stable service,use multithreading software download files from Seattle to China,download speed can reach 60~80Mbps
Tu Young
Unreliable payment system caused server to be terminated and removed.
I chose Alipay as payment and selected auto-payment as an option, but the autopayment clearly did not work which left my server unpaid and terminated.
Nicholas Kirimi
Cheap and reliable.It meets my needs.
However the fraud detecting service is annoying.Every time am making a genuine purchase it flags my order.This is annoying and frustrating
David Breach
I've had a couple minor downtimes, but nothing serious, and over the span of a good few months now. Running a remote connection to a virtual linux machine which seems a bit laggy on connection quality, but then I'm using the cheapest package so I won't judge. For what it costs, definitely more than happy with the product and service.
Liu Shili
Service is good, but inequality treaties, and forced consumption make it hard to understand that it's the work of a large company!
noel potenciano
I love the kvm,,, using debian 9 64 bit stretch,,,,, , very excellent campany i ever expirience........ Thanks virmach..........
Anser Quraishi
I like the good prices.
Sometimes it takes multiple tries to get my issue fixed, but all in all, stable services.
Evan campbell
Well you guys did everything I asked for (including adding the new script installer :D) I love the service and will post a link recommending you on my blog www.projex475.ga I hope you never go out of business <3
Sam
Fantastic, simple, and reliable service for over a year now. Unbelievably good value on their VPS sales as well.
Jason Adiwijaya
I am a Minecraft Server Owner, And I really appreciate the support team, They can even response within 1-2 hours.. That's amazing! And they provide Good Specs at Low Price, That's what's people been searching these times.So, I think this is the perfect choice for a perfect hosting.
Lars Dorn
I have been using your servers for several months and am very happy with your service and support
Black Jasmine
good job so far.
Questions are answered very quickly. Technical supports are nice. And the price is affordable.
Used for almost 2years.
Hope servers located in Japan.
lau steve
am very happy with Virtual Machine Solutions LLC.Case they have The stable system and funny processing flow are really great.
Moin Uddin Ahmed
Service is good enough. I love their services. i have renewed all the services for 2nd year!!
Rafael Fiori
Great service with a superb support, i do recommend it to all my contacts. Keep the good work!
Selma Alukolo
Kindly canceled payment routed to my account, I do not have contract with u, it was just a once off payment,
Douglas Tan
I paid for 1 full year of VPS subscription. I can't access certain website because my VPS is hosted in US and the website prohibits visitor from US. In August, I paid to migrate my VPS from US to Germany. According to Syed, it is done and a new IP address was given. However, i still cannot access the website. From August till now, there is nothing Virmach can do and nothing has been done to assist me. My subscription will expire in Feb 2017. I have many months to go. So from Aug 2016 to Feb 2017, I am not given any refund and there is no resolution. Check my record, I did not provide false information, no information or uses profanity. You can choose not to publish my experience with your services in this review site but you can't stop me from publishing in all the review sites that I can find in the internet. I choose to do it here so you have a chance to carry out damage control while you still can. My IP Address with Virmach is 50.3.86.9
Fabricio Lima
I can not talk too much because I'm not using it, but I'm waiting for confirmation of payment to see if your system will suit me well.Grateful.
Luis brayan Corona Gutierrez
Es un excelente vps, buenos precios e increibles conexiones, me gusto mucho, aprecio la vps!