View all the reviews left by our customers, or share your own experience. We have reviews of our website VirMach as well as all sister websites on this page, where all customers are verified and must log in before leaving a review. Each page displays an equal ratio of reviews that add up to the overall average.
4.1 / 5 - Average
Auburn Alexis
Great service for a great price. I've been using them for months and haven't had any issues.
Shawn Fladager
I made the unfortunate mistake of purchasing an annual VPS service instead of a monthly service. I used 1 secure website on chrome, and installed 1 secure extension from chrome, and nothing else. No downloads or risky sites of any kind. My account on this website has not been compromised. I have a secure PW on the VPS that would take 15 billion years to crack. After 5 days of using the VPS I received a notification that my service has been suspended due to using up my allowed bandwidth. They say someone hacked my VPS and it was used to send malicious emails which took up all the bandwidth. I asked to cancel the service and refund me for 11 months worth of the service since I can't trust it anymore. Instead I am blamed for using insecure passwords and accused of downloading malware. I thought I was being considerate by not asking for a full refund. They closed my ticket and said it's my fault it was hacked they will not refund any of the money for a service I can no longer use. I have used Virmach before and had a good experience, but after this, I will never use them again, and cannot recommend them to anyone. Their customer service is awful, and they prefer to blame their customers and be right.
VirMach's Reply:
Hi Shawn, I believe we went over this together and your password was actually much easier to crack than you thought.
For anyone else reading this response, some password "checkers" do not take into account certain variables that would take your password from being "15 billion years" to realistically being cracked in a few days.
Jonathan Serbirow
btw im still waiting for the first vps i bought to become active, already waited 2 days
abdul rashid Ghulam Muhammad
my experience is worst one with ........i advise never go with this vps service .............from last two month i am facing lot of problems ........... using this just a waste of money ......
VirMach's Reply:
You were on a server experiencing hardware issues. It was resolved, and you were credited 2 weeks for the outage.
A concerned customer
I've been a customer for well over 2 years... First year, not too many problems... Since then, we've seen tons of intermittent reboots, numerous hardware failures, and the support is non-existent! I can get far better service outta CONTABO 4core/8gig RAM 200 SSD for only 6$ a month!!! Are you KIDDING ME!?!?!? AND THEY ARE NOW USA BASED!!! Don't give these idiots your money!!!
VirMach's Reply:
Your service was on a node that recently had some hardware failure, and it was resolved. We kept customers updated throughout this time, and multiple server parts had to be replaced so this is not a common thing.
For two years though, to have issues only recently as a result of this hardware failure is fairly mild. I do see one other network issue during your time with us, and that was for a brief (few minutes) of packet loss. Any other situations where your service may have gone offline is most likely related to your operating system and you can create a technical support ticket for assistance so we can see why the operating system may be crashing.
Shawn F
I would edit my last review or respond to the reply but this site won't allow me to.
In addition to my review. I emailed them for a refund on day 5 of my annual service. According to their policy I would be allowed a refund if I requested one within 7 days of starting a service. I was not aware of their refund policy, which is why I sent an email and even asked for a refund for 11 months out of a 12 month service that clearly was not going to work for me.
I became aware of this policy when the CEO Soheil told me about it while he was arguing with me how everything is my fault and explaining to me why they have no interest in refunding me, and why it doesn't make sense to refund me. After I realized I was actually right to ask for a full refund and I asked for one on day 5 I was denied again even though it's their policy to give me a full refund. Soheil the CEO seems to be making up excuses and finding new was to deny me a refund at all costs. I think it's an ego thing at this point. He also says they will help me determine how the VPS was hacked, but every time I ask all they say is the PW is too easy to hack. From what I can see of my VPS, there is no signs of it being hacked, nor have I downloaded anything at all.
Tu Young
Unreliable payment system caused server to be terminated and removed.
I chose Alipay as payment and selected auto-payment as an option, but the autopayment clearly did not work which left my server unpaid and terminated.
Yelly Hornby
Yes, VirMach is the product provider that I have found for so long, "stable service, cheap price, technical clearance". I have never encountered a VPS with a low price but a great service like VirMach. The experience used is still very good. But I think it may be due to various reasons. The policy of replacing IP always makes me careful and careful before starting a service. I think I can try to change this policy about ip, thank you!
Miquel J Pavon Besalu
More one year working with VPS Virmach and only can say is very stable and always work well. Thanks.
HVENetworks
The cheapest and best company I've worked with. Support is quite fast, even for the limited support options. Everything is automated and really easy to use.
al-hamid robaabi
i am a virmach user few years
i have some vps servers
service prices is too acceptable
service quality is too acceptable
support team is great
i really became happy with virmach
Z C
It boasts reasonable price and relatively stable service.I mainly use vps to setup a trans-border tool and it runs well.No shutdown,no out-of-service.
Moin Uddin Ahmed
Service is good enough. I love their services. i have renewed all the services for 2nd year!!
Emile Bronkhorst
Virmach Service Score: 10/10I started using Virmach services a little over a month ago and I have nothing to say but how delighted I am with the service I am receiving. The speed of their products, availability, setup times (where necessary) and most importantly their customer service has been nothing short of outstanding. I have gone from the $25 VPS's to the managed dedicated servers and will no doubt be ordering + referring other users to this fantastic service. Recommend to anyone. Customer service: A++Setup time: A++Affordability: A++Thank you Virmach, Syed and Others, feel free to use the review on the website.
Vinh Huynh The
I need a feature auto stop my vps when comming to exceed bandwith
BISWA MALLA
The service I have received so far is appalling, terrible, horrendous. I was allocated a VM which apparently is sending out spam and for this reason, it is blocked. I have been batting emails back and forth with support, but to no avail. Should have gone to another service provider. Very disappointed. Would not be recommending it.
学锦 胡
The root/administrator password could not be changed. The virtual server might not be Linux or the partition layout may be unreadable.
VirMach's Reply:
Some older versions or custom ISO, or if you have ISO mounted, as well as some other rare situations, may result in that. You can consider contacting our support for assistance in this case.
Vishnu Nathan
Plz update windows os fast i need to the windows but now no windows os so pls fastly add the windows os
schroedinger
So far VirMach is one of the Best US Server Provider/Hoster that I know of.
Especially their Prices are really Good considering what they offer.
Kate Lin
The support is not good, but I'm satisfied with the low price.
VirMach's Reply:
Hi,
You never contacted our support. Perhaps you replied to a no-reply email? I've also attempted to look you up on chat and cannot find anything either.
Rafael Fiori
Great service with a superb support, i do recommend it to all my contacts. Keep the good work!
Selma Alukolo
Kindly canceled payment routed to my account, I do not have contract with u, it was just a once off payment,
Michael C
Extremely affordable, good service, great UI and control panel, reliable machines.
Vong Lon
Reasonable price, good vps, any issues all resolve from tech support..
lo
Cheap and quick
no downtime experienced
Good support even with cheap plans !
ricky bird
Im a computer noob never but i never feel stupid asking a question if im having any issues and ive only sppoken to one person in a chat help window but it was both amusing and helpful =]
Reny LIN
mine is assigned with an unreachable IP by default, if wanna change ip, I have to pay another $ T_T poor thing
Keifer Smith
I have to say I appreciate all the help I have received at a relatively quick time. The support is amazing at what they do and help do everything they can to make sure you are happy. I am a very happy customer and proud server owner of PLAYCS.IN which runs flawlessly with the $25USD VPS Plan for Minecraft. I run large world edit commands and large chunk loading at once and this server has enough power to do the large commands with little to no lag! I strongly recommended VPSCraft for your minecraft needs!Prices are extremely worth every service you get! Get your server here! By: Vestlr
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