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Worst support ever!
Every time I submit a report, I only get a short dull reply.
Lately, I requested to migrate my VPS to another location they said it's done, but I'm still on the same site. I even paid for that.
I submitted a report about their migration, and until now, no feedback was made. I don't know if they really care about their customers or just for the money.
I won't renew my subscription to them!
After working so hard for less than minimum wage, I feel a sense of closure in as much as I (The consumer) have worked with the bank to get a full refund for this scam of a company.
I would like to elaborate as to why this was necessary.
Approximately three days ago I contacted VirMach and instructed them not to take the latest payment for the service as the service was both inadequate and poorly supported.
The head of Sales and Management Soheil G. Told me if I wish to discuss this he would charge $15 per 15 minutes. I would also like to point out that this company is NOT GDPR compliant and is also not ICO Registered. Even if Soheil G. Thinks that he is somehow exempt from the law.
After attempting to contact VirMach via telephone using the contact number provided on their website, All I ever got was an answering machine. Which leads me to suspect that this company is also fraudulent and has no "Real" Staff members.
Looking for support with your service?
Don't go to VirMach they will not only refuse to provide support regarding billing. But also regarding issues with your services, which I might add is very standard from a similar kind of company.
I would like to elaborate as to why this was necessary,
Contacting the billing department about my services should always be free.
I do not expect to pay $15 per 15 minutes to discuss an unauthorised payment.
Just hope you can access your client area because if not, you will be charged $15 every 15 minutes till the issue is resolved by the non-existant 'staff' team.
And finally for anyone considering to purchase from this company, please look elsewhere, you will only be met with dire disappointment.
Head of consumer justice
80% of cpu without warning email
Poor support &amp; take unauthorised payments.
I was running a Forex EA bit on the server.
Server was down & i lost morethan $10K. When i try to access the control Panel website shows under Manintance Stop advertising 100% uptime Guarantee.
Before migration I use cheapest VPS for personal VPN with NL ip address. After migration to KVM there is an issue with NL located hosts. Allocated IP is visible in Internet from USA. Support is change IP to address from another pool but issue is not resolved. So my service is no more usable. Be aware.
Very worst Customer Service and Also not Secure. Its leaks our own IP sometimes.Don't use for highly secured Job. Its's not worth the money i paid. For every ticket i have wait for 3days and my for 3days was totally waste. Don't try this please. Choose some other Good VPS providers
Don't worry I will make video, article about scaming in virmach. I had lost money,time all.
windows update and poor support and no communication
I paid for something that couldn't use it and finally give up, worst experience
I capture my screen and all issues/tickets and will upload to youtube soon for all for cover all fake good review
Will customers be compensated for wasting time?
速度真的很差 几乎就不能响应 而且审阅真的太慢了几乎一天左右
Lost my money. There is no technical service. They just send a few emails but do not solve anything. The money you will never get back be very careful they are scammers.