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4.1 / 5 - Average
Vedant Goel
Live chat is quick, usually get help in less than 24 hours.VPS runs smoothNo Complaints from my customers who buy from me.Its just Great.
John Mark Gabriel Caguicla
Food 200$
Rent 800$
VirMach Servers $4300
Utility $150
someone who is good at the economy please help me budget this. my family is dying
Shawn Fladager
I made the unfortunate mistake of purchasing an annual VPS service instead of a monthly service. I used 1 secure website on chrome, and installed 1 secure extension from chrome, and nothing else. No downloads or risky sites of any kind. My account on this website has not been compromised. I have a secure PW on the VPS that would take 15 billion years to crack. After 5 days of using the VPS I received a notification that my service has been suspended due to using up my allowed bandwidth. They say someone hacked my VPS and it was used to send malicious emails which took up all the bandwidth. I asked to cancel the service and refund me for 11 months worth of the service since I can't trust it anymore. Instead I am blamed for using insecure passwords and accused of downloading malware. I thought I was being considerate by not asking for a full refund. They closed my ticket and said it's my fault it was hacked they will not refund any of the money for a service I can no longer use. I have used Virmach before and had a good experience, but after this, I will never use them again, and cannot recommend them to anyone. Their customer service is awful, and they prefer to blame their customers and be right.
VirMach's Reply:
Hi Shawn, I believe we went over this together and your password was actually much easier to crack than you thought.
For anyone else reading this response, some password "checkers" do not take into account certain variables that would take your password from being "15 billion years" to realistically being cracked in a few days.
兰特 杜
The server hasn't been opened after paying for most of the day.. What service is this
abdul rashid Ghulam Muhammad
my experience is worst one with ........i advise never go with this vps service .............from last two month i am facing lot of problems ........... using this just a waste of money ......
VirMach's Reply:
You were on a server experiencing hardware issues. It was resolved, and you were credited 2 weeks for the outage.
A concerned customer
I've been a customer for well over 2 years... First year, not too many problems... Since then, we've seen tons of intermittent reboots, numerous hardware failures, and the support is non-existent! I can get far better service outta CONTABO 4core/8gig RAM 200 SSD for only 6$ a month!!! Are you KIDDING ME!?!?!? AND THEY ARE NOW USA BASED!!! Don't give these idiots your money!!!
VirMach's Reply:
Your service was on a node that recently had some hardware failure, and it was resolved. We kept customers updated throughout this time, and multiple server parts had to be replaced so this is not a common thing.
For two years though, to have issues only recently as a result of this hardware failure is fairly mild. I do see one other network issue during your time with us, and that was for a brief (few minutes) of packet loss. Any other situations where your service may have gone offline is most likely related to your operating system and you can create a technical support ticket for assistance so we can see why the operating system may be crashing.
Shawn F
I would edit my last review or respond to the reply but this site won't allow me to.
In addition to my review. I emailed them for a refund on day 5 of my annual service. According to their policy I would be allowed a refund if I requested one within 7 days of starting a service. I was not aware of their refund policy, which is why I sent an email and even asked for a refund for 11 months out of a 12 month service that clearly was not going to work for me.
I became aware of this policy when the CEO Soheil told me about it while he was arguing with me how everything is my fault and explaining to me why they have no interest in refunding me, and why it doesn't make sense to refund me. After I realized I was actually right to ask for a full refund and I asked for one on day 5 I was denied again even though it's their policy to give me a full refund. Soheil the CEO seems to be making up excuses and finding new was to deny me a refund at all costs. I think it's an ego thing at this point. He also says they will help me determine how the VPS was hacked, but every time I ask all they say is the PW is too easy to hack. From what I can see of my VPS, there is no signs of it being hacked, nor have I downloaded anything at all.
Al Fakoor
I really appreciate it:
- as budget and economy as claimed.
- fine control with VNC and Rescue disk
long long
The speed of the network during the day is still quite satisfactory, but the speed of the Internet is very bad at around 20 o'clock in China, and I hope to improve. High cost performance
Rasheed Kehinde Adelowo
Great service at pocket friendly rate!
Apart from your slow response time you need to work on, i'll rate your overall service 100%.
Keep the good job going...
mohamad sakour
The services are great, but the old customers must be taken into consideration
Asiri Nuwan
best VPS I have ever used. low cost and very very stable 100% up time.
customer service also in a level
Usman Sanawar
One of the worst customer support and service I've ever used.
Really disappointed and will definitely stop using their service.
Roberto Macfie
excellent customer service, they solved my problem super fast and thanks to them my application and server returned to normal without any problem or data loss.
Attn:
Roberto Macfie - KL4NE
Jay Mason
I spent 2 days looking for a host that would provide me with what I needed, a simple Minecraft Server even if I had to set it up. The problem was other hosting companies wanted to start 1GB Ram at $25/month and that doesn't even include help setting it up. I decided to keep looking, and boy am I glad I did! I found this hosting company and I am very pleased, $5/month and it had instant setup.
Sterling Stewart
It's great so far.Network is good and disk speed is nice.I haven't done too much with it, but future looks bright.
alexandru dumitriu
It's very slow... barely usable...
Simon Oakes
Servers themselves are very decent with high uptime, however what lets this company down is their support doing simple things like RDNS changes. This is not the first time this has happened over multiple years i've been with them. Anyone doing support should always send their workings to the customer to confirm that "its really been done" and not just guess and throw out comments that its a "propagation" issue without actually checking themselves i.e. check directly against the authoritative dns servers for that range and confrim the change has taken place. This bypass any sort of dns propagation around the internet. The other downside is still after I don't know how many years, they still do not have IPv6 support in 2020. Real shame and let down here. I still would suggest them to anyone if they want a reliable VPS, decent performance and good price but not worried about being future proofed or need to use/care about support then this company is good.
学锦 胡
The root/administrator password could not be changed. The virtual server might not be Linux or the partition layout may be unreadable.
VirMach's Reply:
Some older versions or custom ISO, or if you have ISO mounted, as well as some other rare situations, may result in that. You can consider contacting our support for assistance in this case.
Francisco Renteria
Cannot get any support during "open" hours. System says phone services only available from 9am EST to 5pm EST (it is currently 1pm EST and NO RESPONSE)Ticket service is not responsive, not able to submit a ticket.Unable to log in to my VPS - this is what I need help with.
VirMach's Reply:
Customer created a ticket because he could not locate a visible button on the screen. Customer received a response within 3 hours.
Vishnu Nathan
Plz update windows os fast i need to the windows but now no windows os so pls fastly add the windows os
Erick Torres
Great service and really cheap, im very glad, is adaptable to any needs.
Gran servicio, es realmente económico y adaptable a cualquier necesidad.
Cloud Ru
Годный хостинг. Года 3 уже пользуюсь, оплата пейпал автоматом, падало только один раз, когда навернулось пол европы. Просто заказал виртуалку и забыл, держу на ней прокси.
Jackson Mtunguja
I was stop to use virmach almost two weeks now,so can you help me I don't want to use virmach,pls
Tseng Kevin
I'm using BF-SPECIAL-2019 BlackFriday deal and it has been absolutely wonderful so far. No complaints. Great provider! ????????????
korsen Liu
have used several virmach services,mainly for vpn and scripts.
Awesome service and great price.
Qing Guo
The service is very stable among low-price vps providers, and there is no one.
George Ostroz
Initial set-up took few seconds, vps was up hassle-free. IP-change request done on a quick and professional basis. Never experience any downtime or lag. Great service for a great price.
November Terra
Fantastic service. Tickets have been responded to quickly and professionally. Great prices too, have recommended Virmach to many friends.
Brady Turner
Amazing services and help when needed. Syed A. has helped me with 3 separate tickets and done an outstanding job every time. So far very satisfied with the services overall and support I have received.
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