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4.1 / 5 - Average
Guillaume A.Laforme
I really love the option to pay with credit card however random subnet ip would be cool too it would be even faster. The 1st proxy seems no lag and working very well i am impatient of using the other 2 on a different ip :)
Yan Tang
Very great company, very good VPS, hope to have more friendly support for Chinese customers, such as: CN2 network products, western United States anti-DDOS VPS..
Eric Jobmann
Virmach sure does have cheap VPNs, but that's because they go down all the time. You get what you pay for.
Noe de Jesus Pelayo Ramos
Hello Team.
You are a great service and i was happy with you but you have a serious problem with support.
1.- i had a duplicate charge on my paypal account at that moment on your support panel i created a ticket about this.
2.- No one did nothing so i opened a dispute on paypal.
3.- when you saw this dispute then i got an answer saying that was my fault and acused me about this situation.
4.- After this you applied a 25 USD fee for this dispute and said that i had to pay only with bitcoins.
5.- you guys acting like terrorist shutted down all my other vps that has no debs at all.
6.- i don't have bitcoins but i can pay with CC or adding money to my account.
7.- Is almost 20 hours trying to pay with other methods and no one says nothing and 48 hours to my VPS were down.
I'm always pays in time, if the problem was one VPS billing and 25 USD on that invoice, why you had to shutting down others?
yuyan tong
Their server quality is very good, and customer service is very fast and responsible.
Eugen Spivak
Terrible, stay away. Bogus fees appear out of nowhere, if you ignore them - they will pull down the other VPS that you have with them. Arrogant and inflexible too.
VirMach's Reply:
If this is in regards to your most recent generated invoice, you received an invoice for TWO services. If you do not want to keep a service, and only want to pay for one service to renew, you simply have to cancel the other service and this renewal fee for the second service will obviously be removed by our system.
Otherwise, I do notice a potential second issue on your account, regarding multiple accounts, this is clear on our terms of service. It was also mentioned to you in previous communication, and finally a few months later when you continued to make multiple accounts and new orders, this was finally noticed by a staff member who took action. A payment was refunded, and we requested repayment. Obviously, without payment or communication from you, this service ended. We did not "pull down" any other services as a result. We also confirmed with you that there is no need to resolve the situation. We did provide you a refund, and your services naturally expire with no repayment. It was possible to not re-pay if you did not wish, and you had time to make a decision or move services elsewhere. We provided you with a grace period.
If we were not flexible with you, we would not have refunded payments, would not have given you additional warning and time to deal with the situation where multiple accounts were being created and using one-time use coupons. Eventually, a single reasonable fee was assessed to your account even though there were many cases of this issue and multiple hours of staff time were dedicated to the matter. All other fees were waived.
Alex Martini
I´am amazed with the service and the support. Very stable VPS and with low latency to my country (Brazil). And the price is awesome.
Alexey Kurinny
It's ridiculous. It was alright as long as my VPS functioned, but now the SSD is faulty or something, and those guys can't or don't want to do anything. It's been a month since the migration (November 22), and now it's December 21th, and my VPS still doesn't work. What a shame!
Cesar Mesa
Lost my money. There is no technical service. They just send a few emails but do not solve anything. The money you will never get back be very careful they are scammers.
VirMach's Reply:
Customer ordered a service and networking appeared to have an issue.
We were unable to access the service and asked the user for a confirmation of details. Instead, the customer requested a refund. Unfortunately since this was a technical support ticket, and not sent to the billing team, and customer did not actually cancel the service for a refund using the buttons on the client area, it was obviously not processed.
I do see here that customer did eventually get the service working, but technical assistance could have definitely been quicker in this case.
Customer did not contact billing department for any assistance regarding a refund. I've gone ahead and refunded this for him since he is having a hard time properly requesting it.
ITKYLIN
The price is right, the vps is very stable.
I will recommend it to more people.
David Del castillo
Horrible. Never able to use VPS for what I needed. The set up was a pain. The tech support was not good. Eventually when VPS was up, it later when down again. I considered it a write off. It sucked!NEver ever ever coming back
Kong Nagi
Very great company, very good VPS, hope to have more friendly support for Chinese customers, such as: CN2 network products, western United States anti-DDOS VPS..
novar 233
price is cheap, services are goodhowever, the speed is slow and I know that's why
Mohammed Alsulaiti
virmach is very good im USING from 2015
is very cheap
but the Bandwidth is vrey bad
liu kongkong
It's very inconvenient for the server to not provide IPMI!
I am an old customer.
Now Virmach is getting worse and worse. Even IPMI doesn't provide customers. If the server suddenly happens or reinstall the system, it can only pay for customer service.
If I don't change, I'm ready to transfer service providers.
Andy S.
Pretty good service and stable network, worth the money. One problem is some server's network lag sometimes, hope to improve.
richard uche
You guys takes time to deliver my service and i do not like it at all.
Ishrak
Pleasantly surprised by their quality of service. Everything works great. Would highly recommend it!
youness suarez
the best vps service i ever had on the internet great support & competitive prices thanks virmach
Anthony Fowler
Super cheap service, costs HALF of what Amazon AWS costs, easier to manage, much nicer control panel, very reliable, ddos resistant, what more can you want?
Mychal Volkert
I really enjoyed the ease of getting into my server after I had purchased a plan, it was like you had designed this for people who aren't the best at figuring out how to set up the pc once they purchase it.
ChengHui Lee
A very good VPS provider. Price are cheaper compared to other service providers.Thumbs up for that !
Tyler Sciara
Phenomenal VPS for the price and super helpful customer service. Can't go wrong with Virmach.
Fahed Al-motamed
A huge variety of services, Fast, Supporting Crypto-currency payment. These are cool features caused I love Virmach.
長海 劉
The business is really great and the machine is great. If you can add the ipv6 address, then it is better.
Gaya Rime
outstanding vm performance and offering ! never had any problem with Virmach and I can just highly recommend it !
Jose Capyes
Great service, I would only want a free dns for domains or inverse dns.
well li
i like your service. Good vps cloud storage for this money.
Have a specialists in support department.
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