William
After working so hard for less than minimum wage, I feel a sense of closure in as much as I (The consumer) have worked with the bank to get a full refund for this scam of a company.
I would like to elaborate as to why this was necessary.
Approximately three days ago I contacted VirMach and instructed them not to take the latest payment for the service as the service was both inadequate and poorly supported.
The head of Sales and Management Soheil G. Told me if I wish to discuss this he would charge $15 per 15 minutes. I would also like to point out that this company is NOT GDPR compliant and is also not ICO Registered. Even if Soheil G. Thinks that he is somehow exempt from the law.
After attempting to contact VirMach via telephone using the contact number provided on their website, All I ever got was an answering machine. Which leads me to suspect that this company is also fraudulent and has no "Real" Staff members.
Looking for support with your service?
Don't go to VirMach they will not only refuse to provide support regarding billing. But also regarding issues with your services, which I might add is very standard from a similar kind of company.
I would like to elaborate as to why this was necessary,
Contacting the billing department about my services should always be free.
I do not expect to pay $15 per 15 minutes to discuss an unauthorised payment.
Just hope you can access your client area because if not, you will be charged $15 every 15 minutes till the issue is resolved by the non-existant 'staff' team.
And finally for anyone considering to purchase from this company, please look elsewhere, you will only be met with dire disappointment.
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William D.
Head of consumer justice
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VirMach's Reply:
So much is wrong about this review, but I will try to keep our response short here as I've extensively covered this elsewhere since you copy/pasted versions of this everywhere you could.
You signed up for a service. in the past, you had a service that automatically renewed. You clearly knew this and in the past it was convenient to you. Then you contacted us for instructions to disable auto renewal, and we gave them to you. There were also about four other places where we clearly state when you will be billed.
You contacted us multiple times demanding a refund, outside of our policies, for a package that is clearly labeled as having more limited support than others on our site. We had to keep repeating ourselves to you, and eventually we reminded you that you did agree to be billed for any support outside of network and hardware issue. It does not matter if you believe billing support should be free, no matter what, as long as you want to keep speaking with us. It is not. It does not matter if you believe we should have an unlimited refund policy, we don't. It doesn't matter if you believe that whenever you feel like it, the service should or should not renew without you letting us know otherwise.
We make it extremely easy to cancel or disable auto payments. We remind you constantly, before we bill you. These are buttons you have to click, you do not even need to contact us. When you do have to contact us, the cost of going back and forth and discussing our policies is clearly not included in your $1.25 per month limited support service. We literally explain all of this to you, and you agreed to proceed. Then you expected something different.
We did not charge you $15. You did charge back the payment, so actually we were the ones charged $15. Do you know why? Because your bank does not actually give you free support, they get paid to answer your call via this fee but it's just the merchant that is charged, not you. And we pay this because we agreed to it.
As for phone support, we never claim to provide billing support such as this via phone, and we are also out of the office due to COVID.
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