View all the reviews left by our customers, or share your own experience. We have reviews of our website VirMach as well as all sister websites on this page, where all customers are verified and must log in before leaving a review. Each page displays an equal ratio of reviews that add up to the overall average.
4.1 / 5 - Average
Michael Davis
For a small company, These people are amazing, I had a server with them, however I had to cancel due to no longer playing minecraft, There responses are fast, There people are kind, and they always help you set things up, I even got a custom server at a custom price, $16 a month for a 5gb server, It was fantastic service, Never had a major problem.
franco renato angeles villegas
Hello, its services are stunning, low prices and fastI wanted to make a suggestion:queria que implementantaran el metodo de pago paysafecard, ya que algunos no tienen posibilidad de tener tarjeta de credito o debito.
sean billy
This service is amazing, I personally use for runescape botting, for all my long time of being here its never been down, whenever I have problems I simply make a ticket and get a response very fast! I would recommend this to all runescape goldfarmers who are looking for a dedicated service!Thanks, Sean
XIANGJIE CUI
It is the worst experience that I have when it is hard for me to contact the company for help when my service is being canceled by the company. I don't know the reason why this happens and there is not any information sending to me. I would never use the VIRMACH any more and I have already changed to Cloundcone which is better and more stable than VIRMACH. I would also argue that let anyone that I know does not use this. I just so sad about it and want to comment it expressing my emotion.
VirMach's Reply:
You created a ticket with us and then closed it yourself before receiving a response. You did not contact us afterward. Of course, we cannot assist you if the only ticket where you contacted us is closed by you. When it is closed, it is closed.
Shawn Fladager
I made the unfortunate mistake of purchasing an annual VPS service instead of a monthly service. I used 1 secure website on chrome, and installed 1 secure extension from chrome, and nothing else. No downloads or risky sites of any kind. My account on this website has not been compromised. I have a secure PW on the VPS that would take 15 billion years to crack. After 5 days of using the VPS I received a notification that my service has been suspended due to using up my allowed bandwidth. They say someone hacked my VPS and it was used to send malicious emails which took up all the bandwidth. I asked to cancel the service and refund me for 11 months worth of the service since I can't trust it anymore. Instead I am blamed for using insecure passwords and accused of downloading malware. I thought I was being considerate by not asking for a full refund. They closed my ticket and said it's my fault it was hacked they will not refund any of the money for a service I can no longer use. I have used Virmach before and had a good experience, but after this, I will never use them again, and cannot recommend them to anyone. Their customer service is awful, and they prefer to blame their customers and be right.
VirMach's Reply:
Hi Shawn, I believe we went over this together and your password was actually much easier to crack than you thought.
For anyone else reading this response, some password "checkers" do not take into account certain variables that would take your password from being "15 billion years" to realistically being cracked in a few days.
Jonathan Serbirow
btw im still waiting for the first vps i bought to become active, already waited 2 days
c j
I order and payment for many hours . but still now i didnt get my service too,anybody here?
abdul rashid Ghulam Muhammad
my experience is worst one with ........i advise never go with this vps service .............from last two month i am facing lot of problems ........... using this just a waste of money ......
VirMach's Reply:
You were on a server experiencing hardware issues. It was resolved, and you were credited 2 weeks for the outage.
xiaoli zhao
can't understand why need to send a TK for changing email address? why?
Tu Young
Unreliable payment system caused server to be terminated and removed.
I chose Alipay as payment and selected auto-payment as an option, but the autopayment clearly did not work which left my server unpaid and terminated.
Saleh Aweek
For around 10 months the service has been great. However recently I'm having issues accessing my control panel & my server RAM is getting eaten app so fast although my app traffic is still the same. No idea what changed because it suddenly started to happen!
rerhr efefrefg
thanks for provide this great slot for all the users here.
very appreciated!
William Smith
I highly recommend using this service, not only is it affordable but the service is great!
JT C
cheap and stable service,use multithreading software download files from Seattle to China,download speed can reach 60~80Mbps
Sam
Fantastic, simple, and reliable service for over a year now. Unbelievably good value on their VPS sales as well.
Luis brayan Corona Gutierrez
Es un excelente vps, buenos precios e increibles conexiones, me gusto mucho, aprecio la vps!
Anser Quraishi
I like the good prices.
Sometimes it takes multiple tries to get my issue fixed, but all in all, stable services.
noel potenciano
I love the kvm,,, using debian 9 64 bit stretch,,,,, , very excellent campany i ever expirience........ Thanks virmach..........
Liu Shili
Service is good, but inequality treaties, and forced consumption make it hard to understand that it's the work of a large company!
Lars Dorn
I have been using your servers for several months and am very happy with your service and support
Victor Lane
Have a small VPS I use for VPN purposes with VirMach for the past year. Exceptional quality for the price!
Black Jasmine
good job so far.
Questions are answered very quickly. Technical supports are nice. And the price is affordable.
Used for almost 2years.
Hope servers located in Japan.
lau steve
am very happy with Virtual Machine Solutions LLC.Case they have The stable system and funny processing flow are really great.
alan fans
Why? Why did the service stop again this time? I didn't do anything special.
Moin Uddin Ahmed
Service is good enough. I love their services. i have renewed all the services for 2nd year!!
James Tan
Poor service. Ordered a 30 GB hard disk for a very long time, poor support and documentation. Have no clue how to get the hard disk into the primary partition with no help. Thinking of cancelling!
anton Kotlybovskii
гдe Minecraft Gaming?????
Pedro Leal
Prices are great, servers are great. But i had a issue with billing system just billed me twice my server at paypal(i believe they should work at billing system)
Evan Nguyen
Up to this point, I have had no real issues with my dedicated server. However, that changed when our customers started notifying us of an application outage.
I immediately contacted support and the Jr System Admin replied and told me the outage is fixed. The problem is he did not read my profile and the location of my server and presume it was resolved. I had to tell him to check again and he finally realized he reported the wrong status.
Right now, he and Virmach has yet to provide me with a status update and an ETA to resolve.
VirMach, please fix this ASAP. This disruption has made it clear that I need to find another potential provider.
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