Name: Cloud VPS & Services
Brand: VirMach
Rating: 4.10 (1311 reviews)

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4.1 / 5 - Average

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Jesus Alberto

I have two months with this company, excelent service, very happy.

William

Poor support & take unauthorised payments.

VirMach's Reply:

I clarified this on your other review, but to address the unauthorized payment issue again: you absolutely knew you had auto billing on because you spoke of it with us, before you were billed.

Jade Empleo

too many timeouts

VirMach's Reply:

We are continuously working to improve the panel. We've added some additional information on certain pages prone to timeouts (when a task is being done that takes a while to complete) to avoid them.

滑稽同学

希望客服可以开到被墙ip时，免费更换ip

入间同学

速度真的很差几乎就不能响应而且审阅真的太慢了几乎一天左右

VirMach's Reply:

Unfortunately, our connection to China will always be only the best it can considering it is not in an optimal geographic location.

China carriers are also seemingly being pushed out of the US so it is more difficult to make agreements. For example we tried improving connection with China Telecom, but due to recently BGP hacks it seems that they can no longer do business in Los Angeles.

hussain alawaji

Will customers be compensated for wasting time?

VirMach's Reply:

Customer was on a service that faced hardware failure, more specifically involving the RAID controller/disks. All hardware at some point may unfortunately face this issue.

When RAID arrays are involved, it takes a long time to rebuild the data and of course the preservation of data is most important to us. Customer was provided a free service replacement as well as a copy of his recovered data on another VM.

Customer stated he does not want assistance with data recovery and wants to cancel his service. Later, he asked for compensation and wrote this review. I believe the customer then realized we did provide the replacement service and I believe the issue was resolved.