View all the reviews left by our customers, or share your own experience. We have reviews of our website VirMach as well as all sister websites on this page, where all customers are verified and must log in before leaving a review. Each page displays an equal ratio of reviews that add up to the overall average.
4.1 / 5 - Average
Yan Tang
Very great company, very good VPS, hope to have more friendly support for Chinese customers, such as: CN2 network products, western United States anti-DDOS VPS..
Eric Jobmann
Virmach sure does have cheap VPNs, but that's because they go down all the time. You get what you pay for.
dhanasekar s
Very worst Customer Service and Also not Secure. Its leaks our own IP sometimes.Don't use for highly secured Job. Its's not worth the money i paid. For every ticket i have wait for 3days and my for 3days was totally waste. Don't try this please. Choose some other Good VPS providers
VirMach's Reply:
You reported all your services as not connecting. You have services in multiple datacenters and that's simply not possible. I believe you did not read your welcome e-mail and tried connecting via RDP before even setting a password.
Imagine you purchase a laptop computer and attempt to connect via RDP to it when you only turned it on and it is on the "welcome to Windows" setup phase.
As for leaking your IP, I am not sure what you are stating but it's not possible for a Windows VPS to leak the IP on your computer since it would in no way be using it. That just means you most likely did whatever you did on your computer instead of on the RDP. The RDP has no access to your computer, so it can't use your networking in any way.
Cesar Mesa
Lost my money. There is no technical service. They just send a few emails but do not solve anything. The money you will never get back be very careful they are scammers.
VirMach's Reply:
Customer ordered a service and networking appeared to have an issue.
We were unable to access the service and asked the user for a confirmation of details. Instead, the customer requested a refund. Unfortunately since this was a technical support ticket, and not sent to the billing team, and customer did not actually cancel the service for a refund using the buttons on the client area, it was obviously not processed.
I do see here that customer did eventually get the service working, but technical assistance could have definitely been quicker in this case.
Customer did not contact billing department for any assistance regarding a refund. I've gone ahead and refunded this for him since he is having a hard time properly requesting it.
Sam Raeifar
windows update and poor support and no communication
I paid for something that couldn't use it and finally give up, worst experience
I capture my screen and all issues/tickets and will upload to youtube soon for all for cover all fake good review
VirMach's Reply:
First of all, the customer's service functioned properly.
He created a support ticket claiming that he was on Windows 2016 version 1607. This is simply not possible as we never compiled such a version and we recently updated Windows across all servers.
Windows update was providing an error code for the update. This is because Windows update service is disabled by default; this can be re-enabled easily on the customer's end. Even if it was enabled, it would not update because it is already on the latest version since we pushed out an update recently.
Customer created a ticket indicating "no" to whether we could access his service or reboot it to provide assistance.
He created multiple tickets instead of replying to his initial ticket where we asked him for permission to check this for him.
He stated that the service never worked, after not replying to any of the tickets for support, and even though it functioned. 16 days into his month term, he requested a refund. He was upset he did not receive a refund so he said he would write a review. He created a ticket asking why he can't write a review and called our reviews fake, right after he left this review. Customer is obviously a very confused person and I wish him the best.
Hector Lewis
Virmach is cheap, and the server internet speed is good, the server memory is so so.
ITKYLIN
The price is right, the vps is very stable.
I will recommend it to more people.
da liu
I think that you are fair to Chinese customers and hope to continue to work hard.
James Walden
Price: 10/10
Quality: 10/10
Customer support: 10/10
Would recommend Virmach to anyone who is in need of a good virtual host provider.
z l
Good performance with the cheapest price, it gave me a best experience.
Michael Cao
I've been using VirMach products for a year now, and have not encountered a single problem. Best hosting provider I have ever had!
A. S.
Before migration I use cheapest VPS for personal VPN with NL ip address. After migration to KVM there is an issue with NL located hosts. Allocated IP is visible in Internet from USA. Support is change IP to address from another pool but issue is not resolved. So my service is no more usable. Be aware.
VirMach's Reply:
Geolocation tools only guess the location of an IP address.
Many of them do not update their information quickly or directly from the ARIN database. This means new IP allocations may take some time to reflect the location in third party databases. This is not within our control. I do not understand why you are upset with us when you should be complaining to these third party websites using services that are inaccurate. Anyone in the world can create a service that identifies the location of IP addresses and then do it incorrectly.
Mohammed Alsulaiti
virmach is very good im USING from 2015
is very cheap
but the Bandwidth is vrey bad
Jose Sta Ana
Overall satisfied with the service, unfortunately I no longer are in need of this service. Will go back again when I require it.
ahteixeira
PT | Preços super competitivos, nunca me deixou ficar mal.
Obrigado Virmach
EN | Super competitive prices, never let me down.
Thank you Virmach
Collin Bailey
I‘am very satisfied with service not only that by far the cheapest VPS on the market also the support is convenient and quick.
Luciano Minetti
I've been using Virmach for 1 year now and I've never had e single issue. Excellent service for a low price.
Danny H.
Kept me informed and gave me credit during downtime. Service does what I need it to do, no beating that!
Jacob Eiler
Best hosting for VPS I have found. Fast response on tickets and on system, installs are super-fast. Overall, great buy!
ahmed ahmed
Service is High Performance , Windows VPS Hardware Stability , Network Connection Is Very Faster.
宇 欧阳
I can only say that after-sales service is very good, the only dissatisfaction is IP, some IP is blocked by China's firewall.
Andy S.
Pretty good service and stable network, worth the money. One problem is some server's network lag sometimes, hope to improve.
richard uche
You guys takes time to deliver my service and i do not like it at all.
Kong Nagi
Very great company, very good VPS, hope to have more friendly support for Chinese customers, such as: CN2 network products, western United States anti-DDOS VPS..
SHAH NIZAM
Slow customer support.. Bad services.. Slow server response.. I want to stay longer.. But sorry.. Just 4 days make me want to cancel my VPS.. My suggestion, before you buy. Please buy this server while you really free and test everything.. So you may got refund.. Goodbye.. :(Note : I already paid other company VPS.. Much more better..
VirMach's Reply:
All of customer's tickets received a response - customer wanted to upgrade disk, which does take longer than general support. There was a temporary network issue that was resolved. Customer may have experienced slow server response due to being over 8000 miles away from the server location selected.
Thomas Gardner
slowest vpn ever tried
Falko Guttzeit
first impression is very good, performance of dedicated seems to be decent, order process has been hassle free at all, everything works as expected. best regards
Sholihan Arif
After i used virmach for 3 months, i found the dedicated server very slow...I'm so sorry...Some of friends also found same problem like me...
muchamad nasir
good service but i cant use this service for seto tools
all service is good
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