View all the reviews left by our customers, or share your own experience. We have reviews of our website VirMach as well as all sister websites on this page, where all customers are verified and must log in before leaving a review. Each page displays an equal ratio of reviews that add up to the overall average.
4.1 / 5 - Average
Eric Jobmann
Virmach sure does have cheap VPNs, but that's because they go down all the time. You get what you pay for.
Noe de Jesus Pelayo Ramos
Hello Team.
You are a great service and i was happy with you but you have a serious problem with support.
1.- i had a duplicate charge on my paypal account at that moment on your support panel i created a ticket about this.
2.- No one did nothing so i opened a dispute on paypal.
3.- when you saw this dispute then i got an answer saying that was my fault and acused me about this situation.
4.- After this you applied a 25 USD fee for this dispute and said that i had to pay only with bitcoins.
5.- you guys acting like terrorist shutted down all my other vps that has no debs at all.
6.- i don't have bitcoins but i can pay with CC or adding money to my account.
7.- Is almost 20 hours trying to pay with other methods and no one says nothing and 48 hours to my VPS were down.
I'm always pays in time, if the problem was one VPS billing and 25 USD on that invoice, why you had to shutting down others?
z l
Good performance with the cheapest price, it gave me a best experience.
Alexey Kurinny
It's ridiculous. It was alright as long as my VPS functioned, but now the SSD is faulty or something, and those guys can't or don't want to do anything. It's been a month since the migration (November 22), and now it's December 21th, and my VPS still doesn't work. What a shame!
Cesar Mesa
Lost my money. There is no technical service. They just send a few emails but do not solve anything. The money you will never get back be very careful they are scammers.
VirMach's Reply:
Customer ordered a service and networking appeared to have an issue.
We were unable to access the service and asked the user for a confirmation of details. Instead, the customer requested a refund. Unfortunately since this was a technical support ticket, and not sent to the billing team, and customer did not actually cancel the service for a refund using the buttons on the client area, it was obviously not processed.
I do see here that customer did eventually get the service working, but technical assistance could have definitely been quicker in this case.
Customer did not contact billing department for any assistance regarding a refund. I've gone ahead and refunded this for him since he is having a hard time properly requesting it.
Sam Raeifar
windows update and poor support and no communication
I paid for something that couldn't use it and finally give up, worst experience
I capture my screen and all issues/tickets and will upload to youtube soon for all for cover all fake good review
VirMach's Reply:
First of all, the customer's service functioned properly.
He created a support ticket claiming that he was on Windows 2016 version 1607. This is simply not possible as we never compiled such a version and we recently updated Windows across all servers.
Windows update was providing an error code for the update. This is because Windows update service is disabled by default; this can be re-enabled easily on the customer's end. Even if it was enabled, it would not update because it is already on the latest version since we pushed out an update recently.
Customer created a ticket indicating "no" to whether we could access his service or reboot it to provide assistance.
He created multiple tickets instead of replying to his initial ticket where we asked him for permission to check this for him.
He stated that the service never worked, after not replying to any of the tickets for support, and even though it functioned. 16 days into his month term, he requested a refund. He was upset he did not receive a refund so he said he would write a review. He created a ticket asking why he can't write a review and called our reviews fake, right after he left this review. Customer is obviously a very confused person and I wish him the best.
ITKYLIN
The price is right, the vps is very stable.
I will recommend it to more people.
James Walden
Price: 10/10
Quality: 10/10
Customer support: 10/10
Would recommend Virmach to anyone who is in need of a good virtual host provider.
Hector Lewis
Virmach is cheap, and the server internet speed is good, the server memory is so so.
Daniel Herrera
Very happy with the service of Virmach, fast support and upgrades of services in minutes.
Keep the good work!
da liu
I think that you are fair to Chinese customers and hope to continue to work hard.
Mohammed Alsulaiti
virmach is very good im USING from 2015
is very cheap
but the Bandwidth is vrey bad
Trader Er
Been using Windows VPS from Virmach for almost 3 years.
Experience has been good.
System is stable and reliable.
Support is fast and responsive when required.
Price is competitive.
Highly recommended.
Basil Baaziz
Very stable service, and excellent support, the best part is the prices which is very affordable, very recommended
Jose Sta Ana
Overall satisfied with the service, unfortunately I no longer are in need of this service. Will go back again when I require it.
Collin Bailey
I‘am very satisfied with service not only that by far the cheapest VPS on the market also the support is convenient and quick.
ahteixeira
PT | Preços super competitivos, nunca me deixou ficar mal.
Obrigado Virmach
EN | Super competitive prices, never let me down.
Thank you Virmach
Jacob Eiler
Best hosting for VPS I have found. Fast response on tickets and on system, installs are super-fast. Overall, great buy!
Luciano Minetti
I've been using Virmach for 1 year now and I've never had e single issue. Excellent service for a low price.
Danny H.
Kept me informed and gave me credit during downtime. Service does what I need it to do, no beating that!
muchamad nasir
good service but i cant use this service for seto tools
all service is good
ahmed ahmed
Service is High Performance , Windows VPS Hardware Stability , Network Connection Is Very Faster.
宇 欧阳
I can only say that after-sales service is very good, the only dissatisfaction is IP, some IP is blocked by China's firewall.
Andy S.
Pretty good service and stable network, worth the money. One problem is some server's network lag sometimes, hope to improve.
SHAH NIZAM
Slow customer support.. Bad services.. Slow server response.. I want to stay longer.. But sorry.. Just 4 days make me want to cancel my VPS.. My suggestion, before you buy. Please buy this server while you really free and test everything.. So you may got refund.. Goodbye.. :(Note : I already paid other company VPS.. Much more better..
VirMach's Reply:
All of customer's tickets received a response - customer wanted to upgrade disk, which does take longer than general support. There was a temporary network issue that was resolved. Customer may have experienced slow server response due to being over 8000 miles away from the server location selected.
Thomas Gardner
slowest vpn ever tried
Falko Guttzeit
first impression is very good, performance of dedicated seems to be decent, order process has been hassle free at all, everything works as expected. best regards
Sholihan Arif
After i used virmach for 3 months, i found the dedicated server very slow...I'm so sorry...Some of friends also found same problem like me...
Michael Cao
I've been using VirMach products for a year now, and have not encountered a single problem. Best hosting provider I have ever had!
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