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4.1 / 5 - Average
伟 张
today i buy a vps,but this ip is not connection my country,so i hope refund my balance.this is my first services for my account ,it is accord with rules to refund，but customer service center don not agree with me,i just lol！
VirMach's Reply:
You purchased a package with limited support that is specifically labeled as non-refundable. It is not possible to proceed with purchasing the package without agreeing with the following message that is presented:
"You are purchasing a limited support package that comes with certain restrictions. It is not eligible for a refund."
Eugen Spivak
Terrible, stay away. Bogus fees appear out of nowhere, if you ignore them - they will pull down the other VPS that you have with them. Arrogant and inflexible too.
VirMach's Reply:
If this is in regards to your most recent generated invoice, you received an invoice for TWO services. If you do not want to keep a service, and only want to pay for one service to renew, you simply have to cancel the other service and this renewal fee for the second service will obviously be removed by our system.
Otherwise, I do notice a potential second issue on your account, regarding multiple accounts, this is clear on our terms of service. It was also mentioned to you in previous communication, and finally a few months later when you continued to make multiple accounts and new orders, this was finally noticed by a staff member who took action. A payment was refunded, and we requested repayment. Obviously, without payment or communication from you, this service ended. We did not "pull down" any other services as a result. We also confirmed with you that there is no need to resolve the situation. We did provide you a refund, and your services naturally expire with no repayment. It was possible to not re-pay if you did not wish, and you had time to make a decision or move services elsewhere. We provided you with a grace period.
If we were not flexible with you, we would not have refunded payments, would not have given you additional warning and time to deal with the situation where multiple accounts were being created and using one-time use coupons. Eventually, a single reasonable fee was assessed to your account even though there were many cases of this issue and multiple hours of staff time were dedicated to the matter. All other fees were waived.
da liu
I think that you are fair to Chinese customers and hope to continue to work hard.
Larry Wang
Very slow tickect response, i bought one server one week ago, it is still pending until now
James Walden
Price: 10/10
Quality: 10/10
Customer support: 10/10
Would recommend Virmach to anyone who is in need of a good virtual host provider.
Hector Lewis
Virmach is cheap, and the server internet speed is good, the server memory is so so.
qianjian yutang
I have been using it for a year and it is very stable.
z l
Good performance with the cheapest price, it gave me a best experience.
Daniel Herrera
Very happy with the service of Virmach, fast support and upgrades of services in minutes.
Keep the good work!
Collin Bailey
I‘am very satisfied with service not only that by far the cheapest VPS on the market also the support is convenient and quick.
OS
They're *really* strict with their non-refund policy so be careful of their early renewal dates. Mine wasn't set to renew for a couple of weeks and I missed the deadline by only a day or two so now I'm stuck with a server I don't use for another year.
It is in their T&Cs so it was on me but I've never known another company to be so tight fisted
VirMach's Reply:
The "early" renewals are not unique to our company. Since most customers are long-term customers and do actually want their service to renew properly when they did not cancel it for the other 362 days of the year, we charge three days early to ensure there is time to resolve any problems such as temporary balance issues with a customer's credit card. This leaves room for them to contact us and correct the payment issue.
Many companies do this. I would like to think we do it best, as we do communicate it outside our terms of service as well. It is in no way hidden. We send you an e-mail beforehand, so you still have some time (and a reminder) to cancel if you forgot.
Unfortunately, when the charges go through, it becomes costly to manually deal with refunding payments and that is not built into the pricing of services. We also rely on accurate customer cancellations to ensure we properly account for when we have room to sell the space that becomes vacant. This efficiency allows us to bring value to customers. In your case, we were especially unable to make any exceptions due to the nature of your service: it was very specifically advertised, with additional warnings, that it was not eligible for a refund in any case. This warning, again, was not just in our terms of service.
xunhan li
I have been using it for a year and it is very stable.
Trader Er
Been using Windows VPS from Virmach for almost 3 years.
Experience has been good.
System is stable and reliable.
Support is fast and responsive when required.
Price is competitive.
Highly recommended.
Basil Baaziz
Very stable service, and excellent support, the best part is the prices which is very affordable, very recommended
ahteixeira
PT | Preços super competitivos, nunca me deixou ficar mal.
Obrigado Virmach
EN | Super competitive prices, never let me down.
Thank you Virmach
Jose Sta Ana
Overall satisfied with the service, unfortunately I no longer are in need of this service. Will go back again when I require it.
Jacob Eiler
Best hosting for VPS I have found. Fast response on tickets and on system, installs are super-fast. Overall, great buy!
Michael Cao
I've been using VirMach products for a year now, and have not encountered a single problem. Best hosting provider I have ever had!
Luciano Minetti
I've been using Virmach for 1 year now and I've never had e single issue. Excellent service for a low price.
Danny H.
Kept me informed and gave me credit during downtime. Service does what I need it to do, no beating that!
muchamad nasir
good service but i cant use this service for seto tools
all service is good
ahmed ahmed
Service is High Performance , Windows VPS Hardware Stability , Network Connection Is Very Faster.
宇 欧阳
I can only say that after-sales service is very good, the only dissatisfaction is IP, some IP is blocked by China's firewall.
SHAH NIZAM
Slow customer support.. Bad services.. Slow server response.. I want to stay longer.. But sorry.. Just 4 days make me want to cancel my VPS.. My suggestion, before you buy. Please buy this server while you really free and test everything.. So you may got refund.. Goodbye.. :(Note : I already paid other company VPS.. Much more better..
VirMach's Reply:
All of customer's tickets received a response - customer wanted to upgrade disk, which does take longer than general support. There was a temporary network issue that was resolved. Customer may have experienced slow server response due to being over 8000 miles away from the server location selected.
Thomas Gardner
slowest vpn ever tried
Falko Guttzeit
first impression is very good, performance of dedicated seems to be decent, order process has been hassle free at all, everything works as expected. best regards
Sholihan Arif
After i used virmach for 3 months, i found the dedicated server very slow...I'm so sorry...Some of friends also found same problem like me...
manirul islam
I'm very much disappointed to use your VPS. every Survey site blocked your IP address, they are says your ip is blacklisted or proxy ip. I'm so much disappointed really, I paid money not for proxy IP oky? fuck your service
VirMach's Reply:
We have no control over who decides to communicate with your server. It's possible the website you are attempting to access simply does not allow connections from any data-center's network.
We do also provide refunds within 7 days. Our policies are made to be friendly especially for situations like this, however, you did not elect to request a refund.
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