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4.1 / 5 - Average
Noe de Jesus Pelayo Ramos
Hello Team.
You are a great service and i was happy with you but you have a serious problem with support.
1.- i had a duplicate charge on my paypal account at that moment on your support panel i created a ticket about this.
2.- No one did nothing so i opened a dispute on paypal.
3.- when you saw this dispute then i got an answer saying that was my fault and acused me about this situation.
4.- After this you applied a 25 USD fee for this dispute and said that i had to pay only with bitcoins.
5.- you guys acting like terrorist shutted down all my other vps that has no debs at all.
6.- i don't have bitcoins but i can pay with CC or adding money to my account.
7.- Is almost 20 hours trying to pay with other methods and no one says nothing and 48 hours to my VPS were down.
I'm always pays in time, if the problem was one VPS billing and 25 USD on that invoice, why you had to shutting down others?
Eugen Spivak
Terrible, stay away. Bogus fees appear out of nowhere, if you ignore them - they will pull down the other VPS that you have with them. Arrogant and inflexible too.
VirMach's Reply:
If this is in regards to your most recent generated invoice, you received an invoice for TWO services. If you do not want to keep a service, and only want to pay for one service to renew, you simply have to cancel the other service and this renewal fee for the second service will obviously be removed by our system.
Otherwise, I do notice a potential second issue on your account, regarding multiple accounts, this is clear on our terms of service. It was also mentioned to you in previous communication, and finally a few months later when you continued to make multiple accounts and new orders, this was finally noticed by a staff member who took action. A payment was refunded, and we requested repayment. Obviously, without payment or communication from you, this service ended. We did not "pull down" any other services as a result. We also confirmed with you that there is no need to resolve the situation. We did provide you a refund, and your services naturally expire with no repayment. It was possible to not re-pay if you did not wish, and you had time to make a decision or move services elsewhere. We provided you with a grace period.
If we were not flexible with you, we would not have refunded payments, would not have given you additional warning and time to deal with the situation where multiple accounts were being created and using one-time use coupons. Eventually, a single reasonable fee was assessed to your account even though there were many cases of this issue and multiple hours of staff time were dedicated to the matter. All other fees were waived.
da liu
I think that you are fair to Chinese customers and hope to continue to work hard.
Alexey Kurinny
It's ridiculous. It was alright as long as my VPS functioned, but now the SSD is faulty or something, and those guys can't or don't want to do anything. It's been a month since the migration (November 22), and now it's December 21th, and my VPS still doesn't work. What a shame!
Cesar Mesa
Lost my money. There is no technical service. They just send a few emails but do not solve anything. The money you will never get back be very careful they are scammers.
VirMach's Reply:
Customer ordered a service and networking appeared to have an issue.
We were unable to access the service and asked the user for a confirmation of details. Instead, the customer requested a refund. Unfortunately since this was a technical support ticket, and not sent to the billing team, and customer did not actually cancel the service for a refund using the buttons on the client area, it was obviously not processed.
I do see here that customer did eventually get the service working, but technical assistance could have definitely been quicker in this case.
Customer did not contact billing department for any assistance regarding a refund. I've gone ahead and refunded this for him since he is having a hard time properly requesting it.
Larry Wang
Very slow tickect response, i bought one server one week ago, it is still pending until now
James Walden
Price: 10/10
Quality: 10/10
Customer support: 10/10
Would recommend Virmach to anyone who is in need of a good virtual host provider.
Hector Lewis
Virmach is cheap, and the server internet speed is good, the server memory is so so.
qianjian yutang
I have been using it for a year and it is very stable.
z l
Good performance with the cheapest price, it gave me a best experience.
Daniel Herrera
Very happy with the service of Virmach, fast support and upgrades of services in minutes.
Keep the good work!
Mohammed Alsulaiti
virmach is very good im USING from 2015
is very cheap
but the Bandwidth is vrey bad
xunhan li
I have been using it for a year and it is very stable.
Trader Er
Been using Windows VPS from Virmach for almost 3 years.
Experience has been good.
System is stable and reliable.
Support is fast and responsive when required.
Price is competitive.
Highly recommended.
Basil Baaziz
Very stable service, and excellent support, the best part is the prices which is very affordable, very recommended
Collin Bailey
I‘am very satisfied with service not only that by far the cheapest VPS on the market also the support is convenient and quick.
Jose Sta Ana
Overall satisfied with the service, unfortunately I no longer are in need of this service. Will go back again when I require it.
Jacob Eiler
Best hosting for VPS I have found. Fast response on tickets and on system, installs are super-fast. Overall, great buy!
Michael Cao
I've been using VirMach products for a year now, and have not encountered a single problem. Best hosting provider I have ever had!
Luciano Minetti
I've been using Virmach for 1 year now and I've never had e single issue. Excellent service for a low price.
Danny H.
Kept me informed and gave me credit during downtime. Service does what I need it to do, no beating that!
muchamad nasir
good service but i cant use this service for seto tools
all service is good
ahmed ahmed
Service is High Performance , Windows VPS Hardware Stability , Network Connection Is Very Faster.
宇 欧阳
I can only say that after-sales service is very good, the only dissatisfaction is IP, some IP is blocked by China's firewall.
SHAH NIZAM
Slow customer support.. Bad services.. Slow server response.. I want to stay longer.. But sorry.. Just 4 days make me want to cancel my VPS.. My suggestion, before you buy. Please buy this server while you really free and test everything.. So you may got refund.. Goodbye.. :(Note : I already paid other company VPS.. Much more better..
VirMach's Reply:
All of customer's tickets received a response - customer wanted to upgrade disk, which does take longer than general support. There was a temporary network issue that was resolved. Customer may have experienced slow server response due to being over 8000 miles away from the server location selected.
Thomas Gardner
slowest vpn ever tried
Falko Guttzeit
first impression is very good, performance of dedicated seems to be decent, order process has been hassle free at all, everything works as expected. best regards
Sholihan Arif
After i used virmach for 3 months, i found the dedicated server very slow...I'm so sorry...Some of friends also found same problem like me...
ahteixeira
PT | Preços super competitivos, nunca me deixou ficar mal.
Obrigado Virmach
EN | Super competitive prices, never let me down.
Thank you Virmach
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