View all the reviews left by our customers, or share your own experience. We have reviews of our website VirMach as well as all sister websites on this page, where all customers are verified and must log in before leaving a review. Each page displays an equal ratio of reviews that add up to the overall average.
4.1 / 5 - Average
Eric Jobmann
Virmach sure does have cheap VPNs, but that's because they go down all the time. You get what you pay for.
Noe de Jesus Pelayo Ramos
Hello Team.
You are a great service and i was happy with you but you have a serious problem with support.
1.- i had a duplicate charge on my paypal account at that moment on your support panel i created a ticket about this.
2.- No one did nothing so i opened a dispute on paypal.
3.- when you saw this dispute then i got an answer saying that was my fault and acused me about this situation.
4.- After this you applied a 25 USD fee for this dispute and said that i had to pay only with bitcoins.
5.- you guys acting like terrorist shutted down all my other vps that has no debs at all.
6.- i don't have bitcoins but i can pay with CC or adding money to my account.
7.- Is almost 20 hours trying to pay with other methods and no one says nothing and 48 hours to my VPS were down.
I'm always pays in time, if the problem was one VPS billing and 25 USD on that invoice, why you had to shutting down others?
qianjian yutang
I have been using it for a year and it is very stable.
Alexey Kurinny
It's ridiculous. It was alright as long as my VPS functioned, but now the SSD is faulty or something, and those guys can't or don't want to do anything. It's been a month since the migration (November 22), and now it's December 21th, and my VPS still doesn't work. What a shame!
Cesar Mesa
Lost my money. There is no technical service. They just send a few emails but do not solve anything. The money you will never get back be very careful they are scammers.
VirMach's Reply:
Customer ordered a service and networking appeared to have an issue.
We were unable to access the service and asked the user for a confirmation of details. Instead, the customer requested a refund. Unfortunately since this was a technical support ticket, and not sent to the billing team, and customer did not actually cancel the service for a refund using the buttons on the client area, it was obviously not processed.
I do see here that customer did eventually get the service working, but technical assistance could have definitely been quicker in this case.
Customer did not contact billing department for any assistance regarding a refund. I've gone ahead and refunded this for him since he is having a hard time properly requesting it.
Sam Raeifar
windows update and poor support and no communication
I paid for something that couldn't use it and finally give up, worst experience
I capture my screen and all issues/tickets and will upload to youtube soon for all for cover all fake good review
VirMach's Reply:
First of all, the customer's service functioned properly.
He created a support ticket claiming that he was on Windows 2016 version 1607. This is simply not possible as we never compiled such a version and we recently updated Windows across all servers.
Windows update was providing an error code for the update. This is because Windows update service is disabled by default; this can be re-enabled easily on the customer's end. Even if it was enabled, it would not update because it is already on the latest version since we pushed out an update recently.
Customer created a ticket indicating "no" to whether we could access his service or reboot it to provide assistance.
He created multiple tickets instead of replying to his initial ticket where we asked him for permission to check this for him.
He stated that the service never worked, after not replying to any of the tickets for support, and even though it functioned. 16 days into his month term, he requested a refund. He was upset he did not receive a refund so he said he would write a review. He created a ticket asking why he can't write a review and called our reviews fake, right after he left this review. Customer is obviously a very confused person and I wish him the best.
志华 钟
It is very cheap, My getting started friends like it very much.
Andy Savage
So far it is excellent, seems that it will provide all we need. Service answers very quickly, both chat and tickets. A very promising start. Thanks.
Ivone Liu
It's useful for me and low price, nice service, even quality is better than other which have nearby price.
da liu
I think that you are fair to Chinese customers and hope to continue to work hard.
Daniel Herrera
Very happy with the service of Virmach, fast support and upgrades of services in minutes.
Keep the good work!
Trader Er
Been using Windows VPS from Virmach for almost 3 years.
Experience has been good.
System is stable and reliable.
Support is fast and responsive when required.
Price is competitive.
Highly recommended.
Marcelo Costa
Absolutely nothing negative to point out, 1 year of spotless service. Definitely will continue being a client.
david ftv
High value provider, you service are one of best services I used, especially your support are very good.
Berkay Gunduz
This is the cheapest & securest company ever.I am buying loads of vps's, domains!
parvez sama
worst service ever i get. vps is the thing with that people are running software. people are buying service to run software in vps. but when something error occurs when we are trying to contact support tream. there is no response at all. whatever is going though on our hand but support is Zero. i would like to rate your customer support is ZERO.
VirMach's Reply:
Customer received a response to all tickets. Customer broke terms of service, which may have temporarily caused an "error" (suspension.) Customer received a refund outside of refund period, out of courtesy.
Jose Sta Ana
Overall satisfied with the service, unfortunately I no longer are in need of this service. Will go back again when I require it.
Incog Botter
Awesome servers, great uptimes and good value per price. overall very good ngl.
Mounir Serseg
Amazing service like for real, I found cheaper offers but I'm not going to migrate because I trust virmach.com
Kenneth Farrow
The Billing on my credit card or Add Funds payment doesn't work
Basil Baaziz
Very stable service, and excellent support, the best part is the prices which is very affordable, very recommended
su sars
It is very cheap, My getting started friends like it very much.
sunny singla
It's Cheap and Best and i already recomend this to my many Clients. But Don't know Some of My Client pay lesser then me with same plan .
Anonymous
Amazing value for the money. Surprisingly powerful processor and storage in the cheap VPS. I've had it for at least a year and encountered no major issues.
billy wang
Very good vps! I will come back if I need it later!
xunhan li
I have been using it for a year and it is very stable.
DES ISKANDAR
Internet slow but good vpn.,because i connect from asia.so,if you have vps at singapore,its very nice.thank you.
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