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4.1 / 5 - Average
Noe de Jesus Pelayo Ramos
Hello Team.
You are a great service and i was happy with you but you have a serious problem with support.
1.- i had a duplicate charge on my paypal account at that moment on your support panel i created a ticket about this.
2.- No one did nothing so i opened a dispute on paypal.
3.- when you saw this dispute then i got an answer saying that was my fault and acused me about this situation.
4.- After this you applied a 25 USD fee for this dispute and said that i had to pay only with bitcoins.
5.- you guys acting like terrorist shutted down all my other vps that has no debs at all.
6.- i don't have bitcoins but i can pay with CC or adding money to my account.
7.- Is almost 20 hours trying to pay with other methods and no one says nothing and 48 hours to my VPS were down.
I'm always pays in time, if the problem was one VPS billing and 25 USD on that invoice, why you had to shutting down others?
Eugen Spivak
Terrible, stay away. Bogus fees appear out of nowhere, if you ignore them - they will pull down the other VPS that you have with them. Arrogant and inflexible too.
VirMach's Reply:
If this is in regards to your most recent generated invoice, you received an invoice for TWO services. If you do not want to keep a service, and only want to pay for one service to renew, you simply have to cancel the other service and this renewal fee for the second service will obviously be removed by our system.
Otherwise, I do notice a potential second issue on your account, regarding multiple accounts, this is clear on our terms of service. It was also mentioned to you in previous communication, and finally a few months later when you continued to make multiple accounts and new orders, this was finally noticed by a staff member who took action. A payment was refunded, and we requested repayment. Obviously, without payment or communication from you, this service ended. We did not "pull down" any other services as a result. We also confirmed with you that there is no need to resolve the situation. We did provide you a refund, and your services naturally expire with no repayment. It was possible to not re-pay if you did not wish, and you had time to make a decision or move services elsewhere. We provided you with a grace period.
If we were not flexible with you, we would not have refunded payments, would not have given you additional warning and time to deal with the situation where multiple accounts were being created and using one-time use coupons. Eventually, a single reasonable fee was assessed to your account even though there were many cases of this issue and multiple hours of staff time were dedicated to the matter. All other fees were waived.
志华 钟
It is very cheap, My getting started friends like it very much.
Alexey Kurinny
It's ridiculous. It was alright as long as my VPS functioned, but now the SSD is faulty or something, and those guys can't or don't want to do anything. It's been a month since the migration (November 22), and now it's December 21th, and my VPS still doesn't work. What a shame!
Larry Wang
Very slow tickect response, i bought one server one week ago, it is still pending until now
Daniel Herrera
Very happy with the service of Virmach, fast support and upgrades of services in minutes.
Keep the good work!
qianjian yutang
I have been using it for a year and it is very stable.
Ivone Liu
It's useful for me and low price, nice service, even quality is better than other which have nearby price.
Andy Savage
So far it is excellent, seems that it will provide all we need. Service answers very quickly, both chat and tickets. A very promising start. Thanks.
Mounir Serseg
Amazing service like for real, I found cheaper offers but I'm not going to migrate because I trust virmach.com
Incog Botter
Awesome servers, great uptimes and good value per price. overall very good ngl.
Orieny Owuor
The VPS service is excellent. Very fast and no downtime what so ever. Setup time is also very fast. I would recommend it to anyone doing business online.
Benjamin Cook
My VPS has worked consistently since I began to pay for the service. Good value, good service, no complaints.
Marcelo Costa
Absolutely nothing negative to point out, 1 year of spotless service. Definitely will continue being a client.
Kenneth Farrow
The Billing on my credit card or Add Funds payment doesn't work
DES ISKANDAR
Internet slow but good vpn.,because i connect from asia.so,if you have vps at singapore,its very nice.thank you.
su sars
It is very cheap, My getting started friends like it very much.
sunny singla
It's Cheap and Best and i already recomend this to my many Clients. But Don't know Some of My Client pay lesser then me with same plan .
Anonymous
Amazing value for the money. Surprisingly powerful processor and storage in the cheap VPS. I've had it for at least a year and encountered no major issues.
billy wang
Very good vps! I will come back if I need it later!
xunhan li
I have been using it for a year and it is very stable.
Trader Er
Been using Windows VPS from Virmach for almost 3 years.
Experience has been good.
System is stable and reliable.
Support is fast and responsive when required.
Price is competitive.
Highly recommended.
Basil Baaziz
Very stable service, and excellent support, the best part is the prices which is very affordable, very recommended
parvez sama
worst service ever i get. vps is the thing with that people are running software. people are buying service to run software in vps. but when something error occurs when we are trying to contact support tream. there is no response at all. whatever is going though on our hand but support is Zero. i would like to rate your customer support is ZERO.
VirMach's Reply:
Customer received a response to all tickets. Customer broke terms of service, which may have temporarily caused an "error" (suspension.) Customer received a refund outside of refund period, out of courtesy.
Berkay Gunduz
This is the cheapest & securest company ever.I am buying loads of vps's, domains!
david ftv
High value provider, you service are one of best services I used, especially your support are very good.
OS
They're *really* strict with their non-refund policy so be careful of their early renewal dates. Mine wasn't set to renew for a couple of weeks and I missed the deadline by only a day or two so now I'm stuck with a server I don't use for another year.
It is in their T&Cs so it was on me but I've never known another company to be so tight fisted
VirMach's Reply:
The "early" renewals are not unique to our company. Since most customers are long-term customers and do actually want their service to renew properly when they did not cancel it for the other 362 days of the year, we charge three days early to ensure there is time to resolve any problems such as temporary balance issues with a customer's credit card. This leaves room for them to contact us and correct the payment issue.
Many companies do this. I would like to think we do it best, as we do communicate it outside our terms of service as well. It is in no way hidden. We send you an e-mail beforehand, so you still have some time (and a reminder) to cancel if you forgot.
Unfortunately, when the charges go through, it becomes costly to manually deal with refunding payments and that is not built into the pricing of services. We also rely on accurate customer cancellations to ensure we properly account for when we have room to sell the space that becomes vacant. This efficiency allows us to bring value to customers. In your case, we were especially unable to make any exceptions due to the nature of your service: it was very specifically advertised, with additional warnings, that it was not eligible for a refund in any case. This warning, again, was not just in our terms of service.
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