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4.1 / 5 - Average
伟 张
today i buy a vps,but this ip is not connection my country,so i hope refund my balance.this is my first services for my account ,it is accord with rules to refund，but customer service center don not agree with me,i just lol！
VirMach's Reply:
You purchased a package with limited support that is specifically labeled as non-refundable. It is not possible to proceed with purchasing the package without agreeing with the following message that is presented:
"You are purchasing a limited support package that comes with certain restrictions. It is not eligible for a refund."
Eugen Spivak
Terrible, stay away. Bogus fees appear out of nowhere, if you ignore them - they will pull down the other VPS that you have with them. Arrogant and inflexible too.
VirMach's Reply:
If this is in regards to your most recent generated invoice, you received an invoice for TWO services. If you do not want to keep a service, and only want to pay for one service to renew, you simply have to cancel the other service and this renewal fee for the second service will obviously be removed by our system.
Otherwise, I do notice a potential second issue on your account, regarding multiple accounts, this is clear on our terms of service. It was also mentioned to you in previous communication, and finally a few months later when you continued to make multiple accounts and new orders, this was finally noticed by a staff member who took action. A payment was refunded, and we requested repayment. Obviously, without payment or communication from you, this service ended. We did not "pull down" any other services as a result. We also confirmed with you that there is no need to resolve the situation. We did provide you a refund, and your services naturally expire with no repayment. It was possible to not re-pay if you did not wish, and you had time to make a decision or move services elsewhere. We provided you with a grace period.
If we were not flexible with you, we would not have refunded payments, would not have given you additional warning and time to deal with the situation where multiple accounts were being created and using one-time use coupons. Eventually, a single reasonable fee was assessed to your account even though there were many cases of this issue and multiple hours of staff time were dedicated to the matter. All other fees were waived.
张 俊杰
Great kVM vps and cheap price. Just with a liitle technical knowledge, I see a colorful world
Larry Wang
Very slow tickect response, i bought one server one week ago, it is still pending until now
Chdee
The good performance for a pretty low price, that's a good deal.
Silvio Sturm
everything worked great, with questions the support was always reachable. In the end, the performance of the VPS was not enough.
tony Ghostine
I am very pleased with the service, no downtime, very quick response from the support team and the cheapest prices with the greatest values!
Riha Neume
One the most awesome services I've ever used. Very low prices with high quality services.
Accepting bitcoin and other crypto currencies is another virmach lovely key feature.
OS
They're *really* strict with their non-refund policy so be careful of their early renewal dates. Mine wasn't set to renew for a couple of weeks and I missed the deadline by only a day or two so now I'm stuck with a server I don't use for another year.
It is in their T&Cs so it was on me but I've never known another company to be so tight fisted
VirMach's Reply:
The "early" renewals are not unique to our company. Since most customers are long-term customers and do actually want their service to renew properly when they did not cancel it for the other 362 days of the year, we charge three days early to ensure there is time to resolve any problems such as temporary balance issues with a customer's credit card. This leaves room for them to contact us and correct the payment issue.
Many companies do this. I would like to think we do it best, as we do communicate it outside our terms of service as well. It is in no way hidden. We send you an e-mail beforehand, so you still have some time (and a reminder) to cancel if you forgot.
Unfortunately, when the charges go through, it becomes costly to manually deal with refunding payments and that is not built into the pricing of services. We also rely on accurate customer cancellations to ensure we properly account for when we have room to sell the space that becomes vacant. This efficiency allows us to bring value to customers. In your case, we were especially unable to make any exceptions due to the nature of your service: it was very specifically advertised, with additional warnings, that it was not eligible for a refund in any case. This warning, again, was not just in our terms of service.
Chilynn Yang
Why can't I change my name?
Sam Smith
An alternative choice of vps service. The plans are cheaper than others but service response and speed are pain points.
Stoimen Bardarov
The Virmach VPS is the best I've used so far! No doubt it is the best service one can find!
ll oay
Best VPS service out there that ever utilized for personal use. Very fast server setup, good tools.
Chris Avis
I don't know that much about VPN's but I do know that it to my knowledge never has been down while I have been running my bot
Hongmin Jiao
Amazing
The VPS is cheap enough but good.
I can`t find any providers who can provide VPS as good as VIRMACH.
hao zhang
Super value products. Very stable service. In addition, I have a question. Will upgrading the configuration of existing services retain the discount previously used?
Sasi kumar
Well you guys are doing a great job keep it up.. Wish you the best
Marcin Struzynski
Fair prices, relatively easy interface (even for an amateur) and customer service 10 out of 10
richard hash
I am not happy with the way they suspended four(4) of my servers without any prior notice.Please change your Modus Operandi.
Klaidas Grauslys
The best runescape vps. Very cheap prices, and fast support response. 5+ stars
hichem bella
The service is excellent and the customer handling is excellent and the development is remarkable. Please increase the protection from the DDOS attacks but overall the services are superb
GD Studio
Not bad I suppose. Sometimes I just recommend Virmach to my friends, cheap but stable.
Orieny Owuor
The VPS service is excellent. Very fast and no downtime what so ever. Setup time is also very fast. I would recommend it to anyone doing business online.
Benjamin Cook
My VPS has worked consistently since I began to pay for the service. Good value, good service, no complaints.
David Worsey
Your technicians do not seem to understand the difference between NAT and a proxy server. I purchased services while at work and received a demand for a response from "your own IP". If your technicians do not understand what NAT is and that it is not a proxy server, I cannot trust that you will be able to troubleshoot an actual problem with the network connection to my VPS.
VirMach's Reply:
When ordering, a customer's IP must match billing address to avoid any problems with our anti-fraud systems.
RONG TAND
The vps is stable except that the graph view is unavailable . Surely I don't care about it , so no tickets are submit.Others is good.I am satisfied
li yuhao
sorry , why i can not make ssh telnet to this VPS,and even can not ping the ip address,can u help me solve this problem?thanks very much.
manirul islam
I'm very much disappointed to use your VPS. every Survey site blocked your IP address, they are says your ip is blacklisted or proxy ip. I'm so much disappointed really, I paid money not for proxy IP oky? fuck your service
VirMach's Reply:
We have no control over who decides to communicate with your server. It's possible the website you are attempting to access simply does not allow connections from any data-center's network.
We do also provide refunds within 7 days. Our policies are made to be friendly especially for situations like this, however, you did not elect to request a refund.
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