View all the reviews left by our customers, or share your own experience. We have reviews of our website VirMach as well as all sister websites on this page, where all customers are verified and must log in before leaving a review. Each page displays an equal ratio of reviews that add up to the overall average.
4.1 / 5 - Average
Cole Trethewey
This service is outstanding, they make it super clear when they answer your call for help, and majorly assist with any minor to major problems you may run into.
文顶 方
pretty good vps Seller..but could you please help me to fixed the google problem ? it always notice me
the traffic abnormal..
Jian Zhang
这家VPS不稳定，我一次性买了一年的时间，结果有大半年时间都是超时，一直闲置着，虽然价格便宜，但是买了没法用我感觉浪费钱，以后不会再用了，除非有亚洲的服务器和按小时计费的服务我可以考虑下。
li yang
The time to get the service is very slow, the coupon code is not applied, the customer service staff will not care about me, I will not buy it, I want a refund.
Ali Abdulateef
this is the worst VPS you could get with the worst customer support that doesn't know their own site they give you incorrect instructions if it was up to me i would fire every single of them
VirMach's Reply:
Hello Ali,
You made several tickets within a few days about the same issue, and then, in the end, you stated that it worked. I'm not sure what portion of the instructions were incorrect as it was correct every time.
chandrakant kumar
Server is fine, But Support is too slow.
Always takes 24 Hours to even reply a ticket.
One department assigns to other, then again 24 hours to other department.
Live chat is good for nothing, and also Technical staffs can't help on big issues.
VirMach's Reply:
Live support cannot assist you with technical issues, and some issues will take longer than others to resolve.
Please note that over 79% of our tickets this month have been answered within 1 hour. Only a small percent (4%) take up to 24 hours. I see in your situation, around the time of writing this review you made a request that involved adding something additional to your service that required the datacenter's attention. Those requests do take longer.
hh
VPS is very stable, the technical support service is great, and theticket reply is very fast.
Bryan Reynolds
Paying for 8 gb of ram on a VPS. They refuse to give me any more than 300mb of the 8gb ram I paid for. They ask for my username and password VERY unprofessional. The most incompetent service team I've dealt with. They'll string you a long with support tickets for weeks and never get your server running properly.
VirMach's Reply:
Hi Bryan,
All servers always have plenty of RAM available. There would not be a situation where we refuse to let you use your full amount of memory.
The agent most likely asked for access to your service so they could troubleshoot, and they would be unable to help otherwise.
Risky Nugraha
No comprehensive user guide and support not helping at all (it even suggesting me to look in internet?! oh yes very helpful indeed), IP address checking is annoying (what do you care if I pay or use my account from different country, do you think people will stay in the same place or country everyday??) and no refund policy for cancelling order after 24 hours of payment (what an offer! and I bought for a year of service, one of the worst decision i had in my life). Thank you and I don't think I will refer your service to my colleague.Enough is enough.
Edgar Rubtsov
My instance in GE going down. Again. But sending invoices works ok, so ironic.
Scott Zangenberg
Great service, highly recommend, easy to communicate but a little bit slow with replying to support request else awesome 4.5/5
hanz mark rosales
I am satisfied with virmach's service. I'm using virmach for one year now . i purchased more than 15+ vps servers since 2017 and it works great
Shailendra Madarie
Virmach is the best vps and shared hosting provider i found!
Reliable,good uptime and good support.
Ali Asad Ur Rehman
Great service and excellent performance on VPS. I highly recommended this website.
Eric Chen
I love the service of Virmach, the price is affordable, the speed of my VPS is fast, Satisfied with it.
Jason Mutton
Its a good service I use it to host my Teamspeak server !
Dan Nazarko
Хороший хостинг!Я заказал себе бесплатный сервер майнкрафт.Теперь играю там с друзьями установил много плагинов всё отлично!
Lavell Burton
Great company so far staff has got back to me every time and helped me out when i had trouble and i appreciate that very much
Nephi Edwin Malit
Been using Virmach for a LONG time. Great for the price point. Reliable.
Garry
Have been using VirMach VPSes for months. Satisfied with the service overall, and the price is pretty cheap. No notable downtime.
Justin Hart
Great Customer Service and Always willing to help and explain what a problem is / how to resolve it
Philipp R.
Completely happy. Virmach has great prices & good support. If only the SolusVM panel were better...
Richard Begin
Excellent Service. I've been using VirMach for few month now and I never had any problems with them. :)
Villads Svarrer
Excellent support, only problem i've had was a problem i could fix myself. Overall awesome service, they're reccommended
Hamid Ajeti
Im using Virmach for one year now and its perfect service. I highly recommend this company
Hamad Malik
Hi, I have just renewed my 3 boxes, I am happy with the service so far, hope you guys stay in the business for long.
Aleksey
The best hosting service, support response very fast and efficient, I recommend it to the maximum.
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