Name: Cloud VPS & Services
Brand: VirMach
Rating: 4.10 (1311 reviews)

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4.1 / 5 - Average

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Cole Trethewey

This service is outstanding, they make it super clear when they answer your call for help, and majorly assist with any minor to major problems you may run into.

wang hongbo

It is strongly not recommended to buy service for the service provider. Before buying it is not required to be audited. The slow audit after purchase makes people helpless, but also takes up the service time. The service attitude is extremely poor, the efficiency is very slow, it is not recommended, and the purchase will be very regretful.

VirMach's Reply:

When making the purchase, you are warned for Alipay your order may be held for manual verification if you do not pass the auto fraud check. You used a VPN, so the order had to be verified manually. This may take a few hours, or sometimes longer.

Our staff responded to you in about half an hour and provided a refund as you requested.

Sam Hanna

Not reliable servers and Technical Support. Technical support person's have not time to respond to any tickets. And they are don't care about your business. I have raised many tickets after 23 hours still no response from them. When ever we make call or do live chat support person will say "The only option we have to get in touch with the technical team is via ticket.". Never relay on VIRMACH support team and servers.

VirMach's Reply:

Customer's service was nullrouted/suspended multiple times (and warned/unsuspended in the past) for sending out attacks and spam. Since the datacenter and multiple high-level support agents were involved, and there were multiple cases of abuse, the issue took longer than usual to resolve.

Please understand that customers are responsible for securing their services, especially on an unmanaged dedicated server.

Patrick Bayer

Good service and great customer service response. Price is good.

Wasif Al Sami

Their VPS are not strong enough to handle a normal game server. So, I don't think it can handle websites with huge traffic unless you buy a firewall from cloudflare or something like that.

VirMach's Reply:

We have packages ranging from a 128MB VPS to dual E5-2620 dedicated servers. Of course if you purchase a small package for a big application, it will not be "strong enough."

We have plenty of customers running extremely large gameservers & websites -- just not on the packages you had purchased.

sassan bahramirad

This server is very bad, I started paying 7 dollars monthly and they told me that I'm using high CPU and IO. So I purchased the addons for that for 15 dollars per month and then they suspended my account. Wasted time and money. Not recommending this.

Risky Nugraha

No comprehensive user guide and support not helping at all (it even suggesting me to look in internet?! oh yes very helpful indeed), IP address checking is annoying (what do you care if I pay or use my account from different country, do you think people will stay in the same place or country everyday??) and no refund policy for cancelling order after 24 hours of payment (what an offer! and I bought for a year of service, one of the worst decision i had in my life). Thank you and I don't think I will refer your service to my colleague.Enough is enough.

Aleksandr Popov

Cheap but unreliable due to malfunctions in their payment system.
Could be OK for study- and pet-projects but it could be dangerous to keep serious projects here.