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4.1 / 5 - Average
Sam Hanna
Not reliable servers and Technical Support. Technical support person's have not time to respond to any tickets. And they are don't care about your business. I have raised many tickets after 23 hours still no response from them. When ever we make call or do live chat support person will say "The only option we have to get in touch with the technical team is via ticket.". Never relay on VIRMACH support team and servers.
VirMach's Reply:
Customer's service was nullrouted/suspended multiple times (and warned/unsuspended in the past) for sending out attacks and spam. Since the datacenter and multiple high-level support agents were involved, and there were multiple cases of abuse, the issue took longer than usual to resolve.
Please understand that customers are responsible for securing their services, especially on an unmanaged dedicated server.
Альоша Олексий
Хосинг не бесплаыний вин платний
Mohammed Amin
they mess up and server is unreliable but when you let them know that the server has crashed they charge 40 dollars an hour to recover your files effectively holding your files hostage. terrible service and i will be moving my personal account s and business accounts elsewhere now
VirMach's Reply:
While we do take disaster recovery backups free of charge, it does cost about 15 minutes of admin time to locate and manually start the restore process. This is why we publish a $10 rate to receive your backup.
We do not make any profit from these backups.
sun zhihao
The speed of creating the server was very slow. I waited for a few hours. I was very angry. Their customer service did not handle it. They always submitted feedback but nobody took care of me. A bad company.
VirMach's Reply:
Your service was held for a manual review because you used a VPN during the order process. We do warn all customers, right above and below the "Complete Order" button.
"If you do not pass our automated fraud check, your order will take longer to process manually. "
Yonah Sokol
Pretty happy so far with the windows servers
林 林
工单系统，你能稍微回复我一下吗？ 一个星期回复一次吗？
Muhammad Mulani
I have been with many VPS provider in whole world, but your 'gear' are excellent, good job guys
dian wo
the server and network is very good.ofcouse cheap is virmach's best tool to deal with another .
Yokesvaren Sunderasen
so far...ok...im satisfied...
ADRIAN LIENDO
Security Perfect !!
blessiing great
great service good people
jqwe sdfk
Los Angeles some node was bad?
zhang nan
Great service and really cheap.
Max Robinson
This is amazing. Will be purchasing more in the future! Recommended for anyone!
Kyle Judge
great for hosting anything ;)
xuan xu
Very cheap, very nice!
huan hai
High cost performance and good service !
Hein Oke Soe
The best I have ever used!
chan ys
The status of my virtual machine is always OFFLINE since the time I got it several hours ago And I NEVER get any help from the ticketSo I really wanna what is the next step of U or I
VirMach's Reply:
The customer was assisted within 4-6 hours.
Нельин Артём
В каком разделе надо устанавливать плагины? Решите проблему - тогда 5
Mohd Ridzuan Harun
I am so happy with the excellent services provide and affordable price. Hopefully Virmach will maintain its good and excellent services as now. Thank You Virmach.
Nicola Di Giacomo
I rent an SSD16 VPS it worked almost fine for 3-4 days, after even if I had the CPUs under 50% and the ram at 12GB on 16GB the machine was always offline. after a week that I try to solve the problem, I opened 1 million tickets but to date the problem is not solved and the only reply I receive is that they will answer me and they will solve shortly... This shortly is going on from 1 week. Absolutely not recommended!!!
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