VirMach Reviews

VirMach's Response

I clarified this on your other review, but to address the unauthorized payment issue again: you absolutely knew you had auto billing on because you spoke of it with us, before you were billed.

VirMach's Response

We only performed maintenance on the billing area. Your VPS control panel would have still been accessible directly; you can refer to your welcome e-mail on how to access that.

In any case, your service would not have been affected.

VirMach's Response

Geolocation tools only guess the location of an IP address.

Many of them do not update their information quickly or directly from the ARIN database. This means new IP allocations may take some time to reflect the location in third party databases. This is not within our control. I do not understand why you are upset with us when you should be complaining to these third party websites using services that are inaccurate. Anyone in the world can create a service that identifies the location of IP addresses and then do it incorrectly.

VirMach's Response

You reported all your services as not connecting. You have services in multiple datacenters and that's simply not possible. I believe you did not read your welcome e-mail and tried connecting via RDP before even setting a password.

Imagine you purchase a laptop computer and attempt to connect via RDP to it when you only turned it on and it is on the "welcome to Windows" setup phase.

As for leaking your IP, I am not sure what you are stating but it's not possible for a Windows VPS to leak the IP on your computer since it would in no way be using it. That just means you most likely did whatever you did on your computer instead of on the RDP. The RDP has no access to your computer, so it can't use your networking in any way.

VirMach's Response

Customer registered multiple accounts, and was upset his order was not automatically approved.

He contacted us for a refund, and received it. For some reason, this is considered scamming.

VirMach's Response

First of all, the customer's service functioned properly.

He created a support ticket claiming that he was on Windows 2016 version 1607. This is simply not possible as we never compiled such a version and we recently updated Windows across all servers.

Windows update was providing an error code for the update. This is because Windows update service is disabled by default; this can be re-enabled easily on the customer's end. Even if it was enabled, it would not update because it is already on the latest version since we pushed out an update recently.

Customer created a ticket indicating "no" to whether we could access his service or reboot it to provide assistance.

He created multiple tickets instead of replying to his initial ticket where we asked him for permission to check this for him.

He stated that the service never worked, after not replying to any of the tickets for support, and even though it functioned. 16 days into his month term, he requested a refund. He was upset he did not receive a refund so he said he would write a review. He created a ticket asking why he can't write a review and called our reviews fake, right after he left this review. Customer is obviously a very confused person and I wish him the best.