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4.2 / 5 Overall

Kate Lin

I asked for help the first day I bought Windows VPS. The answer was no help at all, and I spent a long time trying to solve the problem. The answer was rebooting. Anyway, after that, I'm using VPS satisfactorily. Virmach, thank you for helping me achieve my dream!

+ sorry for bad english :P



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Kate Lin

The support is not good, but I'm satisfied with the low price.

VirMach's Reply:

Hi,

You never contacted our support. Perhaps you replied to a no-reply email? I've also attempted to look you up on chat and cannot find anything either.


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学锦 胡

The root/administrator password could not be changed. The virtual server might not be Linux or the partition layout may be unreadable.

VirMach's Reply:

Some older versions or custom ISO, or if you have ISO mounted, as well as some other rare situations, may result in that. You can consider contacting our support for assistance in this case.


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qwq233

I just want to know why I sent the cancellation request a long time ago and why it has not been accepted yet, and I sent a ticket to change my email on the 20th but it is still on hold



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HVENetworks

The cheapest and best company I've worked with. Support is quite fast, even for the limited support options. Everything is automated and really easy to use.



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Andrés Zapata

I've been using their services for a few months... And well, thay aren't the best service providers out there, but they aren't the worst either.
They can do better in support, but they aren't providing bad services.



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jco

Worst support ever!

Every time I submit a report, I only get a short dull reply.

Lately, I requested to migrate my VPS to another location they said it's done, but I'm still on the same site. I even paid for that.

I submitted a report about their migration, and until now, no feedback was made. I don't know if they really care about their customers or just for the money.

I won't renew my subscription to them!

VirMach's Reply:

Hello,

The migration was completed as requested. You started spamming multiple tickets about other tickets that referenced other tickets. For some reason you adamantly believed you weren't migrated, even though you were, and you had difficulty understanding the concept of geolocation. You were provided with multiple answers that were quite thorough, so I'm honestly not sure why you think otherwise.


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al-hamid robaabi

i am a virmach user few years
i have some vps servers

service prices is too acceptable
service quality is too acceptable
support team is great
i really became happy with virmach



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Stephen

comparing with my other VPS provider and with their support, this is the worst

VirMach's Reply:

It appears you were confused and thought your service was not migrated when it was; your migration was completed within two hours of your reply confirming to proceed.


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ANTONIO DUNCAN

Thank You VPS Was Instantly Activated in Fast.



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Tom Keen

I really recommend this VPS hosting to other people. It's amazing, fast support, and if I have an any problems they're quick to respond. VirMach has the best price for VPS(s) out there right now! I'd like to thank you guys.



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William

After working so hard for less than minimum wage, I feel a sense of closure in as much as I (The consumer) have worked with the bank to get a full refund for this scam of a company.

I would like to elaborate as to why this was necessary.
Approximately three days ago I contacted VirMach and instructed them not to take the latest payment for the service as the service was both inadequate and poorly supported.

The head of Sales and Management Soheil G. Told me if I wish to discuss this he would charge $15 per 15 minutes. I would also like to point out that this company is NOT GDPR compliant and is also not ICO Registered. Even if Soheil G. Thinks that he is somehow exempt from the law.

After attempting to contact VirMach via telephone using the contact number provided on their website, All I ever got was an answering machine. Which leads me to suspect that this company is also fraudulent and has no "Real" Staff members.

Looking for support with your service?
Don't go to VirMach they will not only refuse to provide support regarding billing. But also regarding issues with your services, which I might add is very standard from a similar kind of company.

I would like to elaborate as to why this was necessary,
Contacting the billing department about my services should always be free.
I do not expect to pay $15 per 15 minutes to discuss an unauthorised payment.
Just hope you can access your client area because if not, you will be charged $15 every 15 minutes till the issue is resolved by the non-existant 'staff' team.

And finally for anyone considering to purchase from this company, please look elsewhere, you will only be met with dire disappointment.

----------------------------------------
William D.

Head of consumer justice
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VirMach's Reply:

So much is wrong about this review, but I will try to keep our response short here as I've extensively covered this elsewhere since you copy/pasted versions of this everywhere you could.

You signed up for a service. in the past, you had a service that automatically renewed. You clearly knew this and in the past it was convenient to you. Then you contacted us for instructions to disable auto renewal, and we gave them to you. There were also about four other places where we clearly state when you will be billed.

You contacted us multiple times demanding a refund, outside of our policies, for a package that is clearly labeled as having more limited support than others on our site. We had to keep repeating ourselves to you, and eventually we reminded you that you did agree to be billed for any support outside of network and hardware issue. It does not matter if you believe billing support should be free, no matter what, as long as you want to keep speaking with us. It is not. It does not matter if you believe we should have an unlimited refund policy, we don't. It doesn't matter if you believe that whenever you feel like it, the service should or should not renew without you letting us know otherwise.

We make it extremely easy to cancel or disable auto payments. We remind you constantly, before we bill you. These are buttons you have to click, you do not even need to contact us. When you do have to contact us, the cost of going back and forth and discussing our policies is clearly not included in your $1.25 per month limited support service. We literally explain all of this to you, and you agreed to proceed. Then you expected something different.

We did not charge you $15. You did charge back the payment, so actually we were the ones charged $15. Do you know why? Because your bank does not actually give you free support, they get paid to answer your call via this fee but it's just the merchant that is charged, not you. And we pay this because we agreed to it.

As for phone support, we never claim to provide billing support such as this via phone, and we are also out of the office due to COVID.


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luan

80% of cpu without warning email
Poor support & take unauthorised payments.

VirMach's Reply:

You had an 8 core special offer. The 80% of it you utilized on average (a little over 6 cores) was the average over 2 weeks. For hours, you used about 100% or above 100%

As for your payment, it was clearly authorized? I do not understand, just because you are immediately displeased does not mean every payment is suddenly unauthorized. You've had auto pay on for years and never complained about it until now, and you have not even disabled it.

I see a bunch of abuse on your account, with the history of running CPU miners which we do not allow. You've definitely had your time to understand our policies by now.


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Oliver Jorgensen

Just in general amazing hosting, everytime I've had an issue, it has taken only few hours for support to answere aswell, which really isn't that long if you come to think of it on a host like this.

One thing they COULD do better though, is having more EU Servers.



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Jade Empleo

too many timeouts

VirMach's Reply:

We are continuously working to improve the panel. We've added some additional information on certain pages prone to timeouts (when a task is being done that takes a while to complete) to avoid them.


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William

Poor support & take unauthorised payments.

VirMach's Reply:

I clarified this on your other review, but to address the unauthorized payment issue again: you absolutely knew you had auto billing on because you spoke of it with us, before you were billed.


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Hanns Giese

SIMPLE HAPPY.



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lo

Cheap and quick
no downtime experienced
Good support even with cheap plans !



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ALBERT VILATARSANA

Where can I see the funds I have added?



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Faruhan Abdul Latheef

I was running a Forex EA bit on the server.
Server was down & i lost morethan $10K. When i try to access the control Panel website shows under Manintance Stop advertising 100% uptime Guarantee.

VirMach's Reply:

We only performed maintenance on the billing area. Your VPS control panel would have still been accessible directly; you can refer to your welcome e-mail on how to access that.

In any case, your service would not have been affected.


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天宇 网络

Ordered their SSD256 Buffalo for one month and then moved to SSD 512 Los Angeles for a bigger & faster VPN. It's not 'cheap', it's very cost-effective and very stable!!



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A. S.

Before migration I use cheapest VPS for personal VPN with NL ip address. After migration to KVM there is an issue with NL located hosts. Allocated IP is visible in Internet from USA. Support is change IP to address from another pool but issue is not resolved. So my service is no more usable. Be aware.

VirMach's Reply:

Geolocation tools only guess the location of an IP address.

Many of them do not update their information quickly or directly from the ARIN database. This means new IP allocations may take some time to reflect the location in third party databases. This is not within our control. I do not understand why you are upset with us when you should be complaining to these third party websites using services that are inaccurate. Anyone in the world can create a service that identifies the location of IP addresses and then do it incorrectly.


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dhanasekar s

Very worst Customer Service and Also not Secure. Its leaks our own IP sometimes.Don't use for highly secured Job. Its's not worth the money i paid. For every ticket i have wait for 3days and my for 3days was totally waste. Don't try this please. Choose some other Good VPS providers

VirMach's Reply:

You reported all your services as not connecting. You have services in multiple datacenters and that's simply not possible. I believe you did not read your welcome e-mail and tried connecting via RDP before even setting a password.

Imagine you purchase a laptop computer and attempt to connect via RDP to it when you only turned it on and it is on the "welcome to Windows" setup phase.

As for leaking your IP, I am not sure what you are stating but it's not possible for a Windows VPS to leak the IP on your computer since it would in no way be using it. That just means you most likely did whatever you did on your computer instead of on the RDP. The RDP has no access to your computer, so it can't use your networking in any way.


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md rabbi

Don't worry I will make video, article about scaming in virmach. I had lost money,time all.

VirMach's Reply:

Customer registered multiple accounts, and was upset his order was not automatically approved.

He contacted us for a refund, and received it. For some reason, this is considered scamming.


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Sam Raeifar

windows update and poor support and no communication
I paid for something that couldn't use it and finally give up, worst experience
I capture my screen and all issues/tickets and will upload to youtube soon for all for cover all fake good review

VirMach's Reply:

First of all, the customer's service functioned properly.

He created a support ticket claiming that he was on Windows 2016 version 1607. This is simply not possible as we never compiled such a version and we recently updated Windows across all servers.

Windows update was providing an error code for the update. This is because Windows update service is disabled by default; this can be re-enabled easily on the customer's end. Even if it was enabled, it would not update because it is already on the latest version since we pushed out an update recently.

Customer created a ticket indicating "no" to whether we could access his service or reboot it to provide assistance.

He created multiple tickets instead of replying to his initial ticket where we asked him for permission to check this for him.

He stated that the service never worked, after not replying to any of the tickets for support, and even though it functioned. 16 days into his month term, he requested a refund. He was upset he did not receive a refund so he said he would write a review. He created a ticket asking why he can't write a review and called our reviews fake, right after he left this review. Customer is obviously a very confused person and I wish him the best.


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WONG ASU

Ordered their SSD256 Buffalo for one month and then moved to SSD 512 Los Angeles for a bigger & faster VPN. It's not 'cheap', it's very cost-effective and very stable!!



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hussain alawaji

Will customers be compensated for wasting time?

VirMach's Reply:

Customer was on a service that faced hardware failure, more specifically involving the RAID controller/disks. All hardware at some point may unfortunately face this issue.

When RAID arrays are involved, it takes a long time to rebuild the data and of course the preservation of data is most important to us. Customer was provided a free service replacement as well as a copy of his recovered data on another VM.

Customer stated he does not want assistance with data recovery and wants to cancel his service. Later, he asked for compensation and wrote this review. I believe the customer then realized we did provide the replacement service and I believe the issue was resolved.


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入间同学

速度真的很差 几乎就不能响应 而且审阅真的太慢了几乎一天左右

VirMach's Reply:

Unfortunately, our connection to China will always be only the best it can considering it is not in an optimal geographic location.

China carriers are also seemingly being pushed out of the US so it is more difficult to make agreements. For example we tried improving connection with China Telecom, but due to recently BGP hacks it seems that they can no longer do business in Los Angeles.


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Bauz Doncan

very slow support response. shit sucks.

VirMach's Reply:

Customer requested technical support using a billing/sales ticket from July 2019 (almost a year ago.) Therefore ticket was not sorted properly and customer received a late response.


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Cesar Mesa


Lost my money. There is no technical service. They just send a few emails but do not solve anything. The money you will never get back be very careful they are scammers.

VirMach's Reply:

Customer ordered a service and networking appeared to have an issue.

We were unable to access the service and asked the user for a confirmation of details. Instead, the customer requested a refund. Unfortunately since this was a technical support ticket, and not sent to the billing team, and customer did not actually cancel the service for a refund using the buttons on the client area, it was obviously not processed.

I do see here that customer did eventually get the service working, but technical assistance could have definitely been quicker in this case.

Customer did not contact billing department for any assistance regarding a refund. I've gone ahead and refunded this for him since he is having a hard time properly requesting it.


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