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Awful Technical Support.
I've used VPS at other sites before, and their technical support actually spent time making sure to actually pointing me in the right direction, helping me figure out which password I need for what, and how to do things. The Knowledgebase is completely void of knowledge. There's nothing in there that is useful, and I think that they TRY to make sure their response to tech support questions are one sentence or less.
Why not take the time to say, "Okay, here's the passwords you need, here's where you may be running into issues, and these are the steps to getting your Remote Desktop set up."?
So frustrating! I'm calling it a $100 loss and going elsewhere. I'll make sure to warn people about this VPS service. If you need help, you may as well just throw your money away because help doesn't exist here.