VirMach Reviews

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WONG ASU

Ordered their SSD256 Buffalo for one month and then moved to SSD 512 Los Angeles for a bigger & faster VPN. It's not 'cheap', it's very cost-effective and very stable!!

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hussain alawaji

Will customers be compensated for wasting time?

VirMach's Response

Customer was on a service that faced hardware failure, more specifically involving the RAID controller/disks. All hardware at some point may unfortunately face this issue.

When RAID arrays are involved, it takes a long time to rebuild the data and of course the preservation of data is most important to us. Customer was provided a free service replacement as well as a copy of his recovered data on another VM.

Customer stated he does not want assistance with data recovery and wants to cancel his service. Later, he asked for compensation and wrote this review. I believe the customer then realized we did provide the replacement service and I believe the issue was resolved.
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入间同学

速度真的很差 几乎就不能响应 而且审阅真的太慢了几乎一天左右

VirMach's Response

Unfortunately, our connection to China will always be only the best it can considering it is not in an optimal geographic location.

China carriers are also seemingly being pushed out of the US so it is more difficult to make agreements. For example we tried improving connection with China Telecom, but due to recently BGP hacks it seems that they can no longer do business in Los Angeles.
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Bauz Doncan

very slow support response. shit sucks.

VirMach's Response

Customer requested technical support using a billing/sales ticket from July 2019 (almost a year ago.) Therefore ticket was not sorted properly and customer received a late response.
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Cesar Mesa


Lost my money. There is no technical service. They just send a few emails but do not solve anything. The money you will never get back be very careful they are scammers.

VirMach's Response

Customer ordered a service and networking appeared to have an issue.

We were unable to access the service and asked the user for a confirmation of details. Instead, the customer requested a refund. Unfortunately since this was a technical support ticket, and not sent to the billing team, and customer did not actually cancel the service for a refund using the buttons on the client area, it was obviously not processed.

I do see here that customer did eventually get the service working, but technical assistance could have definitely been quicker in this case.

Customer did not contact billing department for any assistance regarding a refund. I've gone ahead and refunded this for him since he is having a hard time properly requesting it.
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Hugo Valent

cheap but terrible service, with poor technical support. Among the many issues with Virmach, the fact that the company asks you for your admin password in plaintext for tech support is mind-blowing and horribly unsafe.

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Sompod Kormokar

Cheapest Price & Best Service.

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Chen Keda

Reasonable price, good vps

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Vong Lon

Reasonable price, good vps, any issues all resolve from tech support..

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Miquel J Pavon Besalu

More one year working with VPS Virmach and only can say is very stable and always work well. Thanks.

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