VirMach Reviews

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William

After working so hard for less than minimum wage, I feel a sense of closure in as much as I (The consumer) have worked with the bank to get a full refund for this scam of a company.

I would like to elaborate as to why this was necessary.
Approximately three days ago I contacted VirMach and instructed them not to take the latest payment for the service as the service was both inadequate and poorly supported.

The head of Sales and Management Soheil G. Told me if I wish to discuss this he would charge $15 per 15 minutes. I would also like to point out that this company is NOT GDPR compliant and is also not ICO Registered. Even if Soheil G. Thinks that he is somehow exempt from the law.

After attempting to contact VirMach via telephone using the contact number provided on their website, All I ever got was an answering machine. Which leads me to suspect that this company is also fraudulent and has no "Real" Staff members.

Looking for support with your service?
Don't go to VirMach they will not only refuse to provide support regarding billing. But also regarding issues with your services, which I might add is very standard from a similar kind of company.

I would like to elaborate as to why this was necessary,
Contacting the billing department about my services should always be free.
I do not expect to pay $15 per 15 minutes to discuss an unauthorised payment.
Just hope you can access your client area because if not, you will be charged $15 every 15 minutes till the issue is resolved by the non-existant 'staff' team.

And finally for anyone considering to purchase from this company, please look elsewhere, you will only be met with dire disappointment.

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William D.

Head of consumer justice
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VirMach's Response

So much is wrong about this review, but I will try to keep our response short here as I've extensively covered this elsewhere since you copy/pasted versions of this everywhere you could.

You signed up for a service. in the past, you had a service that automatically renewed. You clearly knew this and in the past it was convenient to you. Then you contacted us for instructions to disable auto renewal, and we gave them to you. There were also about four other places where we clearly state when you will be billed.

You contacted us multiple times demanding a refund, outside of our policies, for a package that is clearly labeled as having more limited support than others on our site. We had to keep repeating ourselves to you, and eventually we reminded you that you did agree to be billed for any support outside of network and hardware issue. It does not matter if you believe billing support should be free, no matter what, as long as you want to keep speaking with us. It is not. It does not matter if you believe we should have an unlimited refund policy, we don't. It doesn't matter if you believe that whenever you feel like it, the service should or should not renew without you letting us know otherwise.

We make it extremely easy to cancel or disable auto payments. We remind you constantly, before we bill you. These are buttons you have to click, you do not even need to contact us. When you do have to contact us, the cost of going back and forth and discussing our policies is clearly not included in your $1.25 per month limited support service. We literally explain all of this to you, and you agreed to proceed. Then you expected something different.

We did not charge you $15. You did charge back the payment, so actually we were the ones charged $15. Do you know why? Because your bank does not actually give you free support, they get paid to answer your call via this fee but it's just the merchant that is charged, not you. And we pay this because we agreed to it.

As for phone support, we never claim to provide billing support such as this via phone, and we are also out of the office due to COVID.
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luan

80% of cpu without warning email
Poor support & take unauthorised payments.

VirMach's Response

You had an 8 core special offer. The 80% of it you utilized on average (a little over 6 cores) was the average over 2 weeks. For hours, you used about 100% or above 100%

As for your payment, it was clearly authorized? I do not understand, just because you are immediately displeased does not mean every payment is suddenly unauthorized. You've had auto pay on for years and never complained about it until now, and you have not even disabled it.

I see a bunch of abuse on your account, with the history of running CPU miners which we do not allow. You've definitely had your time to understand our policies by now.
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Oliver Jorgensen

Just in general amazing hosting, everytime I've had an issue, it has taken only few hours for support to answere aswell, which really isn't that long if you come to think of it on a host like this.

One thing they COULD do better though, is having more EU Servers.

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Jade Empleo

too many timeouts

VirMach's Response

We are continuously working to improve the panel. We've added some additional information on certain pages prone to timeouts (when a task is being done that takes a while to complete) to avoid them.
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William

Poor support & take unauthorised payments.

VirMach's Response

I clarified this on your other review, but to address the unauthorized payment issue again: you absolutely knew you had auto billing on because you spoke of it with us, before you were billed.
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Hanns Giese

SIMPLE HAPPY.

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lo

Cheap and quick
no downtime experienced
Good support even with cheap plans !

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ALBERT VILATARSANA

Where can I see the funds I have added?

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Faruhan Abdul Latheef

I was running a Forex EA bit on the server.
Server was down & i lost morethan $10K. When i try to access the control Panel website shows under Manintance Stop advertising 100% uptime Guarantee.

VirMach's Response

We only performed maintenance on the billing area. Your VPS control panel would have still been accessible directly; you can refer to your welcome e-mail on how to access that.

In any case, your service would not have been affected.
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天宇 网络

Ordered their SSD256 Buffalo for one month and then moved to SSD 512 Los Angeles for a bigger & faster VPN. It's not 'cheap', it's very cost-effective and very stable!!

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