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Your servers work, but your billing system is buggy, your system constantly double-charges me for your invoice, and you're not the quickest on your feet to refund the double-charge.
Also limiting one support request per answer would make sense if you would respond to tickets in a timely manner.
Sometimes I may need to add some information I forgot to add originally in the ticket, which might prove to be useful (like traceroute or mtr), and it's not possible to do, because your system does not allow it.
It's not the problem in the user that it takes 5 days for you to reply, or that you never fix your bugs