View all the reviews left by our customers, or share your own experience. We have reviews of our website VirMach as well as all sister websites on this page, where all customers are verified. We also use a third party website, TrustPilot, to collect reviews from customers.
It is the worst experience that I have when it is hard for me to contact the company for help when my service is being canceled by the company. I don't know the reason why this happens and there is not any information sending to me. I would never use the VIRMACH any more and I have already changed to Cloundcone which is better and more stable than VIRMACH. I would also argue that let anyone that I know does not use this. I just so sad about it and want to comment it expressing my emotion.
Up to this point, I have had no real issues with my dedicated server. However, that changed when our customers started notifying us of an application outage.
I immediately contacted support and the Jr System Admin replied and told me the outage is fixed. The problem is he did not read my profile and the location of my server and presume it was resolved. I had to tell him to check again and he finally realized he reported the wrong status.
Right now, he and Virmach has yet to provide me with a status update and an ETA to resolve.
VirMach, please fix this ASAP. This disruption has made it clear that I need to find another potential provider.
At the beginning, the packet loss rate of the VPS I bought was too high. I asked the customer service to cancel and exchange for another VPS. The service is not bad, and the Internet speed is generally good, but sometimes the Internet speed is too slow. Upload Google The website of the application takes a long time to open many times.
horrible experience, they declined refunding, I got my refund going directly to PayPal, now they refuse to delete my account and they are infringing on my digital rights, I am a member of the European Union and I will make a complaint about this violation in regards to GDPR, hopefully they will get a massive fine.
If there is any problem with your IP, even if it is completely unable to connect, no one will any technical documents or priority support, i already open ticket almost 2 days.
so if you want good support service, don't choose virmach.
This is the worst experience ever had before.