VirMach Reviews

View all the reviews left by our customers, or share your own experience. We have reviews of our website VirMach as well as all sister websites on this page, where all customers are verified. We also use a third party website, TrustPilot, to collect reviews from customers.



brad vicelow

over 24 hours since service activation and i still have not been able to access the service. Support is not forth coming

VirMach's Response

Customer's service was immediately activated and accessible. Customer did not read and follow the instructions in the welcome e-mail.
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Austin Shapiro

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Berkay Gunduz

This is the cheapest & securest company ever.I am buying loads of vps's, domains!

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David Worsey

Your technicians do not seem to understand the difference between NAT and a proxy server. I purchased services while at work and received a demand for a response from "your own IP". If your technicians do not understand what NAT is and that it is not a proxy server, I cannot trust that you will be able to troubleshoot an actual problem with the network connection to my VPS.

VirMach's Response

When ordering, a customer's IP must match billing address to avoid any problems with our anti-fraud systems. 
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mary hilton

great

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Miqing Qian

Anyway I love your services!  Up to now I already have 7 services from Virmach, and they are solid, tickets respond fast and supporters are friendly. Also I love Virmach's ToS and few people will abuse.

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Max Robinson

This is amazing. Will be purchasing more in the future! Recommended for anyone!

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Ying Pu Lin

Seriously, this company (Virtual Machine Solutions) provides the WORST service ever! My VPS was freezed for weeks and support didn't even want to help to reset! RIDICULOUS!

VirMach's Response

Customer did not reply to our responses. Customer's service was online and running; customer refused directions to reboot his VPS through his control panel.
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William Horrell

Everything You Do Requires A Ticket. They State It Takes 8 Hours Before The Ticket Can Be Read. Price Is Very Good And Same With Value It Just Takes Forever For Anything To Be Done Or Upgraded.

VirMach's Response

Customer wanted custom upgrades after purchase, which must be done manually by certain support agents. Most tickets were replied to within 1 to 5 hours.
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Gabriella Han

Your support team seems to consist of inept people. I work in medical IT and I haven't seen a customer support system that is this lazy. A KVM VPS apparently is too hard to downgrade the disk size! So, at the suggestion of the support technician, I order another VPS, which is breaking the "fair use policy" while I'm trying to set it up. Horrible Service. I'm going to give my review of VirMach to all of the IT clients my company services, and it's going to be a very bad one.

VirMach's Response

Our system is incapable of automatically downgrading disk on KVM services. This requires manual intervention from a system administrator, which costs extra time and money. We decided to waive any fees, but customer did not respond to move forward with the manual disk downgrade. Customer's service was using extreme amounts of I/O and was powered off out of courtesy instead of an immediate suspension.
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