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For a small company, These people are amazing, I had a server with them, however I had to cancel due to no longer playing minecraft, There responses are fast, There people are kind, and they always help you set things up, I even got a custom server at a custom price, $16 a month for a 5gb server, It was fantastic service, Never had a major problem.
Fair enough your automatic set up for the VPS is good. I have opened a ticket about 2-3 days ago struggling to open the VPS on a mac which yet hasn't been replied too. Also I have opened a ticket about getting my IP changed as it is blacklisted and I haven't had a reply to that one also. As you haven't replied I have had to create a new order and pay another $14 to have my IP changed because you simply haven't replied in ages.