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4.2 / 5 Overall
brad vicelow
over 24 hours since service activation and i still have not been able to access the service. Support is not forth coming
VirMach's Reply:
Customer's service was immediately activated and accessible. Customer did not read and follow the instructions in the welcome e-mail.
Berkay Gunduz
This is the cheapest & securest company ever.I am buying loads of vps's, domains!
David Worsey
Your technicians do not seem to understand the difference between NAT and a proxy server. I purchased services while at work and received a demand for a response from "your own IP". If your technicians do not understand what NAT is and that it is not a proxy server, I cannot trust that you will be able to troubleshoot an actual problem with the network connection to my VPS.
VirMach's Reply:
When ordering, a customer's IP must match billing address to avoid any problems with our anti-fraud systems.
Miqing Qian
Anyway I love your services! Up to now I already have 7 services from Virmach, and they are solid, tickets respond fast and supporters are friendly. Also I love Virmach's ToS and few people will abuse.
Max Robinson
This is amazing. Will be purchasing more in the future! Recommended for anyone!
Ying Pu Lin
Seriously, this company (Virtual Machine Solutions) provides the WORST service ever! My VPS was freezed for weeks and support didn't even want to help to reset! RIDICULOUS!
VirMach's Reply:
Customer did not reply to our responses. Customer's service was online and running; customer refused directions to reboot his VPS through his control panel.
William Horrell
Everything You Do Requires A Ticket. They State It Takes 8 Hours Before The Ticket Can Be Read. Price Is Very Good And Same With Value It Just Takes Forever For Anything To Be Done Or Upgraded.
VirMach's Reply:
Customer wanted custom upgrades after purchase, which must be done manually by certain support agents. Most tickets were replied to within 1 to 5 hours.
Gabriella Han
Your support team seems to consist of inept people. I work in medical IT and I haven't seen a customer support system that is this lazy. A KVM VPS apparently is too hard to downgrade the disk size! So, at the suggestion of the support technician, I order another VPS, which is breaking the "fair use policy" while I'm trying to set it up. Horrible Service. I'm going to give my review of VirMach to all of the IT clients my company services, and it's going to be a very bad one.
VirMach's Reply:
Our system is incapable of automatically downgrading disk on KVM services. This requires manual intervention from a system administrator, which costs extra time and money. We decided to waive any fees, but customer did not respond to move forward with the manual disk downgrade. Customer's service was using extreme amounts of I/O and was powered off out of courtesy instead of an immediate suspension.
Mohd Ridzuan Harun
I am so happy with the excellent services provide and affordable price. Hopefully Virmach will maintain its good and excellent services as now. Thank You Virmach.
steven wu
no one answer the tiket for me .when I pay my order ,not any notification about that produte has been sold out ,and when I found that I have pay the wrong order I open a tiket as soon as possibility,but 12hours has gone, not any reply for me I didn't know that when I can take my refund and order the other service for that I wanted
VirMach's Reply:
Customer received a response and a free location change. Notifications are provided when a location is out of stock and backordered, on the order form.
Fergus Huang
Generally it is stable and the price is extremely affordable. But maybe the RAM is too small I am only able to run Debian 7 X86 without problem. Tried CentOS 6, the yum update is failed, looks like due to memory issue.
jam chen
Very bad! I cant't stand it
VirMach's Reply:
Customer ordered a backordered location (and was notified accordingly before the purchase) and was upset about the wait. Customer waited and received his service, but had the choice to request a cancellation/refund.
guo shuangwu
keep going ,guys ! nice server and perfect support!
showrov monir
I have good experience.
Glenda Alexander
It's a decent web hosting but It's annoying I'm trying to submit a ticket and it wont work so if they could fix that then it would be an easy 4 stars from me
Andrew Jing
Sometimes, Can't pay the invoices via paypal
mostafa allam
how i can start the server
Saroj Sapkota
Its been 24+hours and no response from support.Server doesnt work properly since deployment yesterday.Having several issues,usually offline.Managed to troubleshoot myself and now again server is offline.Unresponsive support and awful vpses.Its been a day I need my money back.
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