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Your technicians do not seem to understand the difference between NAT and a proxy server. I purchased services while at work and received a demand for a response from "your own IP". If your technicians do not understand what NAT is and that it is not a proxy server, I cannot trust that you will be able to troubleshoot an actual problem with the network connection to my VPS.
Reply from VirMachWhen ordering, a customer's IP must match billing address to avoid any problems with our anti-fraud systems.
Ying Pu Lin
Seriously, this company (Virtual Machine Solutions) provides the WORST service ever! My VPS was freezed for weeks and support didn't even want to help to reset! RIDICULOUS!
Reply from VirMachCustomer did not reply to our responses. Customer's service was online and running; customer refused directions to reboot his VPS through his control panel.
Everything You Do Requires A Ticket. They State It Takes 8 Hours Before The Ticket Can Be Read. Price Is Very Good And Same With Value It Just Takes Forever For Anything To Be Done Or Upgraded.
Reply from VirMachCustomer wanted custom upgrades after purchase, which must be done manually by certain support agents. Most tickets were replied to within 1 to 5 hours.
Your support team seems to consist of inept people. I work in medical IT and I haven't seen a customer support system that is this lazy. A KVM VPS apparently is too hard to downgrade the disk size! So, at the suggestion of the support technician, I order another VPS, which is breaking the "fair use policy" while I'm trying to set it up. Horrible Service. I'm going to give my review of VirMach to all of the IT clients my company services, and it's going to be a very bad one.
Reply from VirMachOur system is incapable of automatically downgrading disk on KVM services. This requires manual intervention from a system administrator, which costs extra time and money. We decided to waive any fees, but customer did not respond to move forward with the manual disk downgrade. Customer's service was using extreme amounts of I/O and was powered off out of courtesy instead of an immediate suspension.
no one answer the tiket for me .when I pay my order ,not any notification about that produte has been sold out ,and when I found that I have pay the wrong order I open a tiket as soon as possibility,but 12hours has gone, not any reply for me I didn't know that when I can take my refund and order the other service for that I wanted