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4.2 / 5 Overall
Tim Grengs
Extremely satisfied with this service. Was up and running instantly.
SHAH NIZAM
Slow customer support.. Bad services.. Slow server response.. I want to stay longer.. But sorry.. Just 4 days make me want to cancel my VPS.. My suggestion, before you buy. Please buy this server while you really free and test everything.. So you may got refund.. Goodbye.. :(Note : I already paid other company VPS.. Much more better..
VirMach's Reply:
All of customer's tickets received a response - customer wanted to upgrade disk, which does take longer than general support. There was a temporary network issue that was resolved. Customer may have experienced slow server response due to being over 8000 miles away from the server location selected.
parvez sama
worst service ever i get. vps is the thing with that people are running software. people are buying service to run software in vps. but when something error occurs when we are trying to contact support tream. there is no response at all. whatever is going though on our hand but support is Zero. i would like to rate your customer support is ZERO.
VirMach's Reply:
Customer received a response to all tickets. Customer broke terms of service, which may have temporarily caused an "error" (suspension.) Customer received a refund outside of refund period, out of courtesy.
Fadi Chamieh
Perfect Ubuntu VM Hosting, superb support and good network, all at a wonderful price. Many thanks to all the people at VirMach!
Anibal Echeveste
You are a bunch of stupid, useless people. You are nothing but thieves.
VirMach's Reply:
Customer forgot to cancel dedicated server; expected multiple setup fees and other fees to be waived. Out of courtesy, customer was assisted. Customer again forgot to cancel a custom dedicated server after it was already renewed with the datacenter and was upset, even though given multiple warnings and courtesy refunds/fee waivers in the past.
Ben Huang
One of the best VPS I've ever used! Offers great speed for a low value!
April miller
i was using the more expensive vpn until i heard about this service. it has been great and reliable i am very impressed! and i can now afford to use this and make my business better. thank you!
Jakub Blaha
No problems at all. Thank you.
Falko Guttzeit
first impression is very good, performance of dedicated seems to be decent, order process has been hassle free at all, everything works as expected. best regards
Anna Takahashi
When i click VNC the windows application keeps freezing. I cant access my VPS at all
VirMach's Reply:
Customer's service was suspended for violating our terms of service, therefore, he cannot access the VPS.
Wojciech Mazur
Purchased the vps about an hour ago and it has serious issues with botting. Botting client freezes.
VirMach's Reply:
Customer was assisted in a support ticket in resolving the issue. Customer was later refunded as requested, out of courtesy, even though customer was ineligible for a refund.
Jesper Gustavsson
Buying three proxy servers two hours ago and they still have not given me them.
VirMach's Reply:
There was a temporary stock shortage; service was delivered within the day.
arthur abong
Great Service!
sipho pro
HI,NEVER EXPERIENCED SUCH A SERVER BEFORE,IT'S LIKE MY OWN COMPUTER DESKTOP,SERVICES SO FAST AND CONNECTION INSTANT,CONNECTING TO OTHER SERVICES AND WEBSITES SEARCHING,YOU DO EVERYTHING RITE ON THE SERVER ITSELF,THANKS VERY MUCH,I HOPE TO BE WITH YOU FOR YEARS TO COME,YOU ARE REMARKABLE'''.THANKS SO MUCH IT'S REALLY GOOD TO HAVE YOU BY MY SIDE.?
Vick Singh
First server works really well, love it so far. Thank you.Second server's network speed is ~80Mbps down and ~0.5Mbps Up. It's supposed to be 1Gbps. It's been 4 days and no resolution. No new machine granted in place of the one having issues. Been waiting to migrate but can't until the server is reliable. Support has also been really slow about it.
VirMach's Reply:
Customer's dedicated server had issues with the network cable; this was replaced by the datacenter and the customer credited.
Muhammad Mulani
I have been with many VPS provider in whole world, but your 'gear' are excellent, good job guys
Ula NA
Horrible Customer service :(. Almost been 24 Hours and not gotten a respond whats so ever.
VirMach's Reply:
Customer continuously replied to his own ticket, causing longer than normal response times on our support system. Customer expected additional managed support outside of our normal support level. Customer was later suspended for sending out DoS attacks.
lei tianya
lei.ca (50.3.75.144)
This virtual server has been suspended by the administrator. Please contact support
VirMach's Reply:
Customer did not reply to our message in regards to the suspension; once a response is given an unsuspension may occur.
Yong Li
It's wonderful!The VPS is My first one, and I love it,thanks.Just a little problem,I'm from China,as everyone knows,I got some much lowspeed,high delay etc. from the East of USA.I seriously beg to change my VPS location from East to West of USA,and I beg that it's be free. :DThanks & Best regards!
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