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No comprehensive user guide and support not helping at all (it even suggesting me to look in internet?! oh yes very helpful indeed), IP address checking is annoying (what do you care if I pay or use my account from different country, do you think people will stay in the same place or country everyday??) and no refund policy for cancelling order after 24 hours of payment (what an offer! and I bought for a year of service, one of the worst decision i had in my life). Thank you and I don't think I will refer your service to my colleague.Enough is enough.