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Your technicians do not seem to understand the difference between NAT and a proxy server. I purchased services while at work and received a demand for a response from "your own IP". If your technicians do not understand what NAT is and that it is not a proxy server, I cannot trust that you will be able to troubleshoot an actual problem with the network connection to my VPS.
Reply from VirMachWhen ordering, a customer's IP must match billing address to avoid any problems with our anti-fraud systems.
Ying Pu Lin
Seriously, this company (Virtual Machine Solutions) provides the WORST service ever! My VPS was freezed for weeks and support didn't even want to help to reset! RIDICULOUS!
Reply from VirMachCustomer did not reply to our responses. Customer's service was online and running; customer refused directions to reboot his VPS through his control panel.
Everything You Do Requires A Ticket. They State It Takes 8 Hours Before The Ticket Can Be Read. Price Is Very Good And Same With Value It Just Takes Forever For Anything To Be Done Or Upgraded.